Knowledge Management Platform Engineer

Join our mission to transform knowledge management in the organisation through innovative technology. The Knowledge Management Platform Engineer bridge the gap between technical infrastructure and user-centric content design, making it effortless for our organisational teams to store, discover, and share enterprise knowledge. The engineer designs, implements, and maintains our enterprise-wide documentation and collaboration ecosystem, which comprise of Knowledge Hubs and Wikis, Communications and Messaging, Content Collaboration, and AI-assisted platforms. In this role, you are also responsible for the technical health of these platforms, ensuring they are secure, scalable, and highly performant.

Responsibilities

• Engineer Knowledge Management Platforms that organize and share the organization's critical information to:
• Improve information retrieval efficiency
• Retain organisational knowledge and expertise
• Enhance decision-making with reliable records
• Boost collaboration through information sharing
• Design and integrate AI and automation into Knowledge Management workflows to enhance knowledge sharing, and foster knowledge growth.
• Apply DevOps practices (e.g. CI/CD) to automate deployments and workflows, improving efficiency, product quality and on-boarding speed.
• Build analytics pipelines and observability dashboards to monitor the platform health, applying SRE principles to improve uptime and responsiveness.
• Partner with cross-functional teams to enhance the collaboration experience, drive feature enhancements, and explore emerging technologies like AI and automation.

Requirements

• A degree or professional qualification in Computer Engineering, Computer Science, Knowledge Management or related field
• Proficiency with scripting languages and tools (e.g., Git, Terraform, Javascript, PowerShell, Bash, Python) and working with REST APIs for platform integration and data automation.
• Deep understanding of identity management, SSO integrations, and complex permission hierarchies (Azure AD/Entra ID).
• Strong understanding of knowledge management principles, including content lifecycle, UI/UX for internal wikis, and taxonomy design.
• Exposure to reliability engineering practices, including SLOs, error budgets, and capacity planning

Preferred Soft Skills

• Good verbal and written communication skills to translate technical capabilities into clear guidelines for non-technical employees.
• A detail-oriented approach to restructuring messy, unorganized data into intuitive, clean systems.

Why join us?

At CSIT, you will:

• Build and operate platforms that supports Singapore's national security missions.
• Work with talented engineers who take pride in operational excellence, collaboration, and innovation.
• Be empowered to experiment, improve, and scale modern technologies securely.
• Have opportunities to deepen your expertise DevOps, SRE practices, and secure platform engineering at scale.