Customer Support Specialist
First seen by Alion on Nov 2, 2026.
We’re a fast-growing tech company building AI-native software for the self-storage industry. Backed by an exceptional group of investors, trusted customers, and 25+ leading industry advisors – including our recent $63M Series A – we have the resources and long-term mindset to build things the right way, scale thoughtfully, and create real impact.
Self-storage is the fastest growing asset class in commercial real estate – surpassing $65 billion annually in the U.S. last year. There are more than 77,000 self-storage properties in North America, operated by more than 35,000 independent business owners who provide service to tenants. Cubby’s mission is to empower self-storage operators – from small and medium family-owned businesses to large corporate clients – by streamlining operations, optimising processes, and reducing administrative effort, so they can focus on growing their businesses.
We are looking for customer support specialists to assist with our growing customer base and ultimately ensure our clients have an excellent experience using our product and resolving issues. You will play an important role in delivering a world-class customer experience to Cubby’s customer base and act as a key resource for platform expertise both externally and internally.
Responsibilities:- Investigate and troubleshoot internal and customer reported issues;
- Log defects and provide follow ups to the clients;
- Work with other teams to ensure a consistent client experience;
- Develop processes to drive the Cubby Help Center scale;
- Act as a liaison between customer feedback and our product team;
- Understand how the Cubby platform works and be able to explain all functionalities and tools to the clients;
- Provide customer support coverage Saturday – Wednesday, 15:00 – 00:00 & 18:00 – 03:00
- 2+ years of customer support experience with email and live chat;
- Proven excellence in a customer service role, ideally within the SaaS industry;
- Excellent written and verbal English skills;
- A strong desire for creative problem-solving with a positive attitude;
- Ability to maintain composure under pressure;
- Ability to work both independently and in a team environment;
- Experience with Linear and Intercom;
- Experience working in a startup;
- Familiarity with CRM, Payments, Real Estate Accounting, Customer Messaging, Fintech Lending, and/or e-commerce checkouts.
- Generous remuneration package;
- Additional health insurance;
- Fully covered Multisport card;
- Company-sponsored team lunch once a week;
- Working with highly qualified and experienced technical team members;
- Company-sponsored team building activities and events.
If you are interested in this position, please send us your CV in English!
We will contact only the candidates selected for further consideration.