IT HelpDesk Tier 2 - AZ

Work Arrangement: This role will begin as a remote position and transition to a fully in-office role (based in Phoenix, AZ) once our local team is established. As we continue to grow, we’re building a collaborative on-site environment where our team can work closely together.

CubX Inc. is a fast-growing managed service provider (MSP) delivering modern, secure IT services and support to business clients nationwide. As an IT Support Engineer (Tier 2), you will play a critical role in ensuring seamless technology operations for our clients, contributing to both day-to-day support and strategic IT projects. You will join a collaborative team that values innovation, proactive problem-solving, and continuous learning.

Why CubX?

At CubX, we believe our clients are more than just tickets-they're our friends. We're committed to providing top-notch service with a personal touch. We like to take a creative approach, think outside the box, and get ahead of issue before they arise. We also believe in providing a balanced environment, with benefits that include:

• Competitive Salary & Comprehensive Benefits Package: Health, dental, vision, 401(k), and PTO.
• Professional Development: Access to training and certification programs to grow your skills in areas like Microsoft 365, Azure, and networking.
• Fun & Inclusive Company Culture: Team events, social activities, onsite gym for physical wellness, and a supportive work environment that values your ideas and input.

Want to see what what It’s really like to work at CubX?

What It’s Really Like to Work at CubX (Inside Our Team)

Key responsibilities include:

• Provide Level 2/3 helpdesk support for Windows, macOS, iOS, and Android devices
• Administer Microsoft 365 environments, including Exchange Online, SharePoint, Teams, OneDrive, and Security & Compliance features
• Configure and troubleshoot networking components such as DNS, DHCP, VLANs, VPNs, and firewall rules across platforms like SonicWall, Meraki, and Unifi
• Manage endpoints using Microsoft Intune and Windows Autopilot
• Assist with Azure administration, including Azure AD, virtual machines, networking, and resource management
• Configure email security protocols (SPF, DKIM, DMARC) to ensure robust protection
• Troubleshoot and support hardware and software issues for PCs, laptops, printers, and peripherals, including patch management and driver updates
• Maintain tickets, documentation, and client communications using ITSM tools
• Participate in IT projects such as installations, network setups, migrations, and cloud deployments
• Provide occasional after-hours/on-call support as needed
• Deliver client training on IT best practices and security awareness
• Proactively identify and remediate technical issues to enhance client satisfaction

Requirements

Required Qualifications:

• At least 2 years of experience in an MSP or Level 2 helpdesk environment
• Advanced administration experience with Microsoft 365, including Exchange Online, SharePoint, Teams, OneDrive, and Security & Compliance
• Hands-on networking troubleshooting and configuration experience with DNS, DHCP, VLANs, VPNs, firewall rules, and network hardware (Cisco, SonicWall, Ubiquiti UniFi, Meraki, Palo Alto)
• Experience configuring and troubleshooting Windows and macOS endpoints
• Experience configuring email authentication and security records (SPF, DKIM, DMARC)
• Hands-on hardware and software support experience (PCs, laptops, printers, peripherals, software installs, patch management, and driver updates)
• Experience using at least one ticketing or ITSM system
• Experience in a customer-facing IT support role communicating directly with business clients
• Authorized to work in the United States
• Available for after-hours/on-call support

Preferred Qualifications:

• Experience participating in IT projects, including hardware installations, network setups, software migrations, and cloud service deployments
• Bachelor’s degree in Computer Science or a closely related field
• Experience supporting iOS and Android devices
• Experience using Microsoft Intune and Windows Autopilot for endpoint management and device provisioning
• Basic Azure administration knowledge, including Azure AD, virtual machines, networking, and resource management
• PowerShell scripting and automation experience (basic to intermediate)
• Experience providing end-user or client training on IT tools or security best practices
• Holds at least one relevant certification (CompTIA A+, Network+, Security+, CCNA, or Microsoft certifications such as MS-100/MS-101/MS-102)
• Experience with Microsoft Entra ID (Azure AD) advanced features, including Conditional Access policies
• Willing and able to travel approximately 15% for client site visits or projects

Benefits

• Competitive salary of $55,000-$75,000 USD
• Paid time off and company holidays
• Health, dental, and vision insurance options
• 401(k) retirement plan with company match
• Modern, collaborative office environment
• Ongoing training and professional development
• Opportunity to work with cutting-edge technology
• Team events and employee appreciation initiatives
• Strong company culture focused on innovation and teamwork