IT Business Analyst - Senior

Job Summary:

Partners with business functions to define, determine, analyze, document and communicate the objectives, business requirements and priorities for information systems and solutions; works with application and technical experts on the solution design, implementation, support, maintenance and enhancement of the information systems.

Key Responsibilities:

Leads the effort, working with the business, to define and document what constitutes business success for medium to large size initiatives within a single organization. Elicits, analyzes, and documents functional requirements across the five aspects (process, information, event, socio-political, and location), as appropriate for the large initiative. May either lead or work as part of a team to gather requirements. Elicits, analyzes, and documents non-functional business requirements Leads or conducts requirements management activities, as necessary, ensuring that the impact of changes are well understood and approved by the appropriate stakeholders within the organization. Leads or conducts solution assessment and validation to ensure that functional and technical specifications meet the identified business needs within the organization Reviews test plans and testing methodology to mitigate risks and participates in testing the solution to ensure the solution meets functional and non-functional requirements within the organization Conducts problem analysis as needed. Escalates complex issues for additional analysis and resolution as appropriate. Acts as a point of escalation for moderate to difficult problems. Develops positive relationships with both the business and other functions involved in downstream technical processes May coach and mentor less experienced business analysts Maintain strong relationships to deliver business value using relevant Business Relationship Management practices.

Competencies:

Balances stakeholders - Anticipating and balancing the needs of multiple stakeholders.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Strategic mindset - Seeing ahead to future possibilities and translating them into breakthrough strategies.

Business Analysis Planning - Identifies the activities needed to conduct business analysis considering the five business aspects, level of detail, and approach for eliciting requirements to plan for resources and techniques to document the business needs and solution characteristics.

Requirements Analysis - Evaluates relationships and interdependencies between requirements based upon their complexity and value to the business in order to determine feasibility and prioritization.

Requirements Elicitation - Discovers and documents functional and non-functional requirements using the Business Analysis Toolkit (modeling the five aspects and creating use cases) to effectively communicate the business needs and solution characteristics for solution design.

Solution Assessment and Validation - Assesses the proposed solution using the requirements traceability through the life cycle of the requirements to determine if they deliver the desired business outcome.

Solution Design - Creates and defines the solution design complete with instrumentation and measurement, using industry standards and tools, version control, and build and test automation to synthesize diagrams, models and documentation in order to build a solution that meets buildability, business, technical, security, governance and compliance requirements.

Solution Functional Fit Analysis - Composes and decomposes a system into its component parts using procedures, tools and work aides for the purpose of studying how well the component parts were designed, purchased and configured to interact holistically to meet business, technical, security, governance and compliance requirements.

Solution Validation Testing - Validates a configuration item change or solution using the Function's defined best practices, including the Systems Development Life Cycle (SDLC) standards, tools and metrics, to ensure that it works as designed and meets customer requirements.

Project Issue and Risk Management - Manages the process to identify, assess and prioritize issues and risks using recommended tools and disciplines. Drives actions to minimize, monitor and control risks and issues and to maximize the most positive outcomes possible.

Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Business Need Definition - Defines the business outcome that the proposed work will provide using the Business Analysis Toolkit (modeling the five aspects and creating use cases) to justify investment of resources (people, time, finances).

Education, Licenses, Certifications:

College, university, or equivalent degree in Computer Science, Information Technology, Business, or related subject, or relevant equivalent experience required. This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Intermediate level of relevant work experience required. 3-5 years of experience.

Summary

Seeking a Salesforce Functional Analyst to support the design, delivery, and continuous improvement of Salesforce solutions across the EAME region. This role acts as the bridge between business stakeholders and technical teams, translating business needs into scalable Salesforce solutions that drive operational excellence, user adoption, and business value. This position will play a key role throughout the project lifecycle-from requirements gathering and solution design through testing, training, deployment, and post-go-live support. This position requires strong stakeholder management skills, hands-on Salesforce configuration experience, and a passion for enabling business transformation through digital technologies.

Key Responsible:

• Elicit, document, and validate business requirements from regional stakeholders across EAME markets
• Translate requirements into functional specifications and Salesforce solution designs
• Configure Salesforce including flows, validation rules, page layouts, reports, and dashboards
• Lead and coordinate UAT - writing test scripts, managing defect logs, and facilitating business sign-off
• Design and deliver end-user training programmes: materials, job aids, and live sessions
• Drive change management activities: impact assessments, stakeholder engagement plans, communications, and adoption tracking
• Support go-live planning, hyper-care periods, and post-deployment stabilisation
• Manage the enhancement backlog and sprint prioritisation with the product owner
• Collaborate with cross-functional teams across Europe and Middle East regions

Core experience

• 3+ years in a Salesforce functional role
• Sales Cloud & Service Cloud configuration
• CPQ / Revenue Cloud exposure
• Data modelling & object design
• Salesforce Flow & declarative automation
• Reports, dashboards & analytics
• Integration awareness (APIs, middleware)

Preferred certifications

• Salesforce Certified Administrator
• Sales Cloud Consultant
• Service Cloud Consultant
• CPQ Specialist (advantageous)
• Agent Force