IT Operations Support Specialist

The IT Support Specialist works independently to deliver advanced IT and Manufacturing IT (MFG IT) operational support, ensuring system availability, efficiency, and reliability while driving continuous improvement across services.

This role is based out of our office in Perth.

In this role, you will make an impact in the following ways:

Operations & Advanced Troubleshooting

• Provide Tier 2/3 local and remote hardware, software, network, and server support across corporate and manufacturing locations.

• Diagnose and manage system compliance tools (Antivirus, Tanium, SOTI, Macrium, WSUS).

• Support server infrastructure, hosted applications, and lead remote teams during major incident resolutions.

• Perform full device life cycle management: OS installation, provisioning, deployment, backup/recovery, and decommissioning.

Service Management & Governance

• Manage incidents and requests from initiation through closure, maintaining high customer satisfaction and SLA compliance.

• Enforce Cummins IT governance, security standards, and operational guidelines.

• Author and update Standard Operating Procedures (SOPs) and technical knowledge base documentation.

Project Delivery & Vendor Management

• Serve as an active project team member executing IT service line deliverables using standard Project Management tools.

• Coordinate and supervise third-party vendors and contractors for onsite installations and hardware activities.

• Travel to regional Cummins facilities on short notice for critical hands-on operational or project tasks.

Continuous Improvement

• Analyze support trends to drive root-cause analysis and preventive measures.

• Apply continuous improvement tools (e.g., Six Sigma) to enhance service delivery efficiency and reduce operational costs

To be successful in this role you will need the following:

• Associate Degree, relevant industry training, or certifications preferred.
• ITIL knowledge or certification desirable.
• MCSE certification preferred.
• Excellent written and verbal communication skills are required
• 5 Plus years of experience in a similar role

Compensation and Benefits

• Competitive salary package
• Income Protection continuance insurance
• Discounts with select private health insurance, PC software/hardware and a range of vehicles.
• Annual remuneration review
• Participation in an annual variable compensation (bonus) program
• A range of personal and professional benefits
• Onsite parking
• Employee Assistance Program available to employees

• Paid Parental leave (Conditions apply)

At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

Experience:

5 years of experience is preferred. Effectively balances and transitions between multiple IT functions and shifting priorities to meet business needs and SLA commitments. Engages with customers to capture requirements, manage expectations, and prioritise work based on criticality and overall business impact.