Service Delivery Manager

Job Summary

We are seeking a proactive and client-focused Service

Delivery Manager to join our Cyber Security Department. The successful

candidate will act as a key liaison between internal technical teams and

clients, ensuring the successful delivery of cyber security projects and

services while meeting agreed timelines, quality standards, and client

expectations. This role requires strong coordination, communication, and

stakeholder management skills, along with a professional and presentable

demeanor.

Key Responsibilities

• Oversee

  end-to-end delivery of cyber security projects and services, ensuring

  alignment with scope, timelines, and quality standards.

• Act as

  the primary point of contact for clients, maintaining regular

  communication to ensure expectations are clearly understood and met.

• Follow

  up closely with technical teams to track progress, address challenges, and

  ensure timely project execution.

• Manage

  client expectations by providing status updates, handling concerns, and

  ensuring a high level of customer satisfaction.

• Coordinate

  internal resources and support teams to ensure smooth service delivery and

  issue resolution.

• Monitor

  service performance and project milestones, escalating risks or delays

  when necessary.

• Prepare

  and present project updates, service reports, and delivery status to both

  internal management and clients.

• Support

  continuous improvement initiatives to enhance service quality and delivery

  efficiency.

• Prepare

  delivery status reports and support SLA/KPI tracking

• Coordinate

  closely with Project Managers (PMs) to align project plans, timelines and

  delivery priorities, ensuring seamless execution and consistent

  communication across all stakeholders.

Requirements

Qualifications & Experience

• 2-5

  years of experience in service delivery, project coordination, or

  client-facing roles within IT or Cyber Security

• Basic

  Understanding of cyber security services such as SOC, Penetration Testing,

  Vulnerability Management, and GRC

• Understanding

  of SLAs, KPIs, and basic service governance concepts

• Experience

  working with technical teams and managing multiple stakeholders

Skills & Competencies

• Strong

  communication and client-handling skills

• Professional,

  presentable, and confident attitude

• Excellent

  follow-up, organization, and time-management skills

• Ability

  to coordinate across teams without direct authority

• Problem-solving

  mindset with attention to detail

• Ability

  to explain technical topics clearly to non-technical audiences

• Ability

  to manage multiple projects simultaneously

• Occasional

  travel may be required for client meetings or project kickoffs