Workplace Support Assistant (Hybrid)

Job Title

Job Description Summary

As a central point of contact, the role is essential in creating a welcoming and efficient environment for clients, visitors, and colleagues. By integrating these responsibilities, it supports the Workplace Team in maintaining consistent service coverage and delivering a high-quality, customer-focused workplace experience.

Job Description

Workplace Support Assistant (Hybrid)

Admin / Graduate

Facilities Management

Cobalt Business Park, North Tyneside.

Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. The firm’s 53,000 employees in more than 70 countries provide deep local and global insights that create significant value for occupiers and investors around the world.

Cushman & Wakefield is among the largest commercial real estate services firms with revenues of $10 billion across core services of agency leasing, asset services, capital markets, facilities services (branded C&W Services), global occupier services, investment management(branded DTZ Investors), tenant representation, and valuations & advisory.

Client:

The Client is a Global Software & Solutions Provider. Cushman & Wakefield are retained to provide FM services globally.

Role Purpose:

This hybrid role provides flexible support across key workplace functions-Front of House (FOH), Mail Room, Porterage, and meeting room/event setup-to ensure continuity of site services and seamless delivery throughout core

business hours.

As a central point of contact, the role is essential in creating a welcoming and efficient environment for clients, visitors and colleagues. By integrating these responsibilities, it supports the Workplace Team in maintaining consistent service coverage and delivering a high-quality, customer-focused workplace experience.

Core Responsibilities

1. Customer Experience & Front of House

• Deliver a warm, professional welcome to all visitors and cli
• Manage reception areas and ensure high standards of presentation.
• Oversee visitor registration, access passes, and escort coordination.
• Maintain meeting rooms and shared spaces to brand standards.
• Conduct regular floor walks and log faults via the CAFM system.

2. Mail Room Operations

• Handle all incoming and outgoing mail, parcels, and courier services.
• Sort, distribute, and track mail within agreed timeframes.
• Manage franking processes and maintain accurate delivery records.
• Ensure secure handling of sensitive items and report equipment faults.

3. Meeting Room / Event Setup & Porterage

• Support setup and reconfiguration of meeting rooms and event spaces.
• Transport and position office equipment and furniture as required.
• Set up DSE and occupational health equipment at user locations.
• Respond to ad hoc porterage and workplace move requests.

4. Security, Compliance & Risk

• Follow mail handling security protocols and screening procedures.
• Respond appropriately to suspect packages and emergencies.
• Comply with HSSE policies and escalate operational risks as needed.

5. Workplace & Team Support

• Provide flexible support and backfill across FOH, Mail Room, and Porterage.
• Monitor workplace standards including signage and shared areas.
• Build strong relationships with clients, vendors, and service partners.
• Support reporting and undertake additional duties as required
• Undertake additional duties as required to support overall workplace operations.

Key Skills & Attributes

• Proven experience in a customer-facing role with a focus on service excellence.
• Strong communication and interpersonal skills, confident across all levels.
• Highly organised with the ability to multitask and manage a varied workload.
• Detail-oriented with a proactive, solution-focused approach.
• Proficient in Microsoft Office, particularly Excel (intermediate level or above).
• Effective at coordinating tasks and supporting team activities.
• Adaptable and collaborative, with the ability to work independently.
• Skilled in handling challenging situations with professionalism and diplomacy.
• Flexible and responsive to changing work routines and priorities

Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.

INCO: “Cushman & Wakefield”