Customer Success Manager (Luxury Retail Consultant)
Confirmed on the employer's own hiring board on Nov 1, 2026. First seen by Alion on Oct 27, 2026. Customer Experience Group scores C on the Alion truth index.
We are growing! We are currently looking to hire an experienced Customer Success Manager (Luxury Retail Consultant) for our office in Singapore where you will be based.
Who we are:
Founded in 2006, CXG is a global customer experience company uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide.
The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation.
We are passionate about delivering impact.
Our clients include the world’s most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction.
What you will be doing
You will join a dynamic and fast-paced environment and work closely with our global teams to develop strong and long-lasting relationships with our clients, coordinate with internal departments and deliver insightful, impactful client presentations to executive and board level stakeholders. Here, passion, integrity and “can-do” attitude are always top of mind. Your daily tasks will involve:
- Collaborating with luxury and premium brands to help them transform and drive business impact through customer experience.
- Maintaining and nurturing your client portfolio by offering white glove service and added value.
- Collaborating with members of our international teams to design methodologies, develop new solutions and offer expert advice to our clients.
- Managing the entire account including stakeholders, internal departments, budget, and the quality of deliverables.
- Project Management- proposal, execution and delivery of projects.
- Delivering insightful and engaging face-to-face presentations to C-level executives.
Requirements
What you will bring along
This role requires a passion about the luxury industry and customer experience. It also requires strong organization skills as well as past experiencein a client-facing role. You should also have the below:
- Bachelor’s/ Master’s Degree in Administration, Business, Management or related field.
- 4 + years of work experience preferably in retail and / or in a client-facing role (B2B).
- Verbal and written communication skills (persuasive, diplomatic communication skills with experience in presentations and proposal writing).
- Analytical aptitude- ability to examine data to make meaningful inferences and analysis.
- Leadership skills (externally - ability to lead a meeting and internally - ability to take lead on a project).
- Excellent team player with a great sense of collaboration.
- Consulting skills- ability to challenge a client brief and to ask meaningful questions.
- Excellent interpersonal skills.
- Time management- ability to manage time and resources effectively in a deadline-driven environment.
- Fluency in English (verbal and written). Fluency in Mandarin will be considered an advantage.
If you have what we are looking for, please make sure to attach your updated Resume with your contact details. Should your profile fit the requirements for the role, we will get in touch with you to get a deeper understanding of your profile, to discuss the role in more detail and potential next steps.
To know more about us, please visit our website: https://www.cxg.com