Engineering Manager

Overview

Customer.io is looking for thoughtful, driven Engineering Managers to add to our organization, focusing on building customer-facing products and maintaining reliable distributed systems.

Job Description

Customer.io powers automated communication that people actually want to receive, helping teams send smarter, more relevant messages using real-time behavioral data.

Responsibilities

• - Care deeply about our customers and their outcomes
• - Lead your squad to deliver real customer value by owning projects end to end-from planning through delivery, quality, and follow-through
• - Drive execution: set milestones, keep work moving through ambiguity and competing priorities, and ship in small, observable increments rather than waiting for a release window
• - Make confident decisions when the path isn't obvious, and lead your team through them
• - Set the operating rhythm that helps your team move fastest, rather than defaulting to ceremony for its own sake
• - Ensure your squad's solutions are scalable, architecturally sound, flexible, and secure, with strong peer-review, QA, documentation, deployment, logging, and monitoring practices
• - Stay close to the work-jump into design reviews, architecture calls, and incidents rather than watching from a distance
• - Provide direct, timely, and specific coaching, and create meaningful development opportunities for your direct reports
• - Hire, onboard, and manage performance so the right people are in place to hit your squad's goals
• - Bring an AI-native perspective-use AI tools to accelerate the team's velocity and help everyone prototype faster and ship smarter
• - Partner across engineering and other departments to align efforts with customer success, and reach higher when our customers are having a bad day

Required Skills

• - 3+ years managing engineers at a SaaS company (B2B or B2C), ideally early-to-mid-stage
• - A track record of driving execution-concrete delivery outcomes with milestones, dates, and 'I drove' ownership, especially in complex or fast-moving environments
• - A strong technical background-you can hold your own in architecture conversations and design reviews, represent your squad's technical choices across the company, and you've shipped real work recently enough to stay credible
• - Comfort operating with high autonomy and little prescribed structure-you create your own clarity and make difficult tradeoffs between competing priorities
• - Demonstrated AI-native leadership-not just personal fluency, but bringing AI-first practices into how your team builds
• - Experience building high-performing, inclusive, and collaborative teams
• - Clear, concise, and direct communication, both verbal and written

Benefits

• - 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
• - 16 weeks paid parental leave
• - Unlimited PTO
• - Stipends for remote work and wellness
• - A professional development budget
• - More benefits available