Project Manager - Customer Onboarding

Are you a seasoned project leader who thrives on turning complex customer requirements into successful, on-time go-lives? Customs4trade (C4T) is looking for an experienced Project Manager to join our growing, cross-functional Customer Onboarding & Implementation Services team.

At C4T, we're rethinking the way companies handle customs and trade compliance-using cutting-edge technology and an agile mindset. We partner with Fortune 500 companies to streamline their global trade operations, and as a Project Manager, you'll own the journey from initial scoping in the sales cycle all the way through customer go-live.

Our implementations are highly consultative and complex, combining enterprise SaaS delivery with intricate customs and logistics workflows-requiring strong stakeholder management and a deep understanding of both technology and cross-border trade to drive real value for our largest customers.

Requirements

What You'll Own

• Lead end-to-end implementation delivery, ensuring our large enterprise customers effectively adopt and utilize our customs management software, CAS.
• Run project kickoffs, check-ins, and alignment sessions that keep customers engaged and on track.
• Manage data-gathering and requirements sessions, working alongside an implementation consultant or customs expert when needed.
• Review customer configuration settings in CAS; dependent on project size and complexity.
• Understand customer needs and drive urgency toward key implementation milestones.
• Own central planning, maintaining clear, up-to-date project plans across your portfolio.
• Train customers to get the most out of the C4T platform.
• Establish yourself as the customer's trusted advisor and strategic partner
• Feed customer insights back internally, helping shape what we build next and identifying customer growth opportunities.

What makes you a great fit

• You bring 5+ years of enterprise IT consulting or delivery experience, from a technology consulting firm or B2B SaaS company.
• You have a proven track record managing complex customer projects end-to-end.
• You're a strong communicator and presenter in English. Written and verbal-working proficiency in French/Dutch is a plus.
• You can bridge the gap between technical resources and operational resources.
• You know how to align stakeholders internally and externally and deal with project escalations
• You bring high energy and enthusiasm for logistics and Customs-or if that's new territory, the curiosity to dive into an exciting, fast-evolving market.
• You're comfortable juggling multiple projects without losing sight of the details.
• You have excellent planning and organizational skills, and know how to keep complex deliveries on track.
• You work well independently and as part of a team.
• You're eager to grow-this role is a genuine path toward a Head of Onboarding position as our Implementation Services team scales.

Benefits

• High-Impact Work in a Growth Environment: Be part of a fast-scaling company where your expertise contributes directly to business success, innovation, and customer value.

• A Globally-Minded Team: Work together with talented professionals from diverse backgrounds and seniority levels, bringing a wide range of perspectives to drive better outcomes and make amazing things happen.
• A Culture of Ownership and Performance: Join a company that values initiative, clear communication, and results-within an open, supportive, and informal working culture.
• Work-Life Integration That Supports Productivity: We believe high performance and wellbeing go hand in hand. Our approach to work-life balance helps you stay focused, healthy, and engaged.
• Flexible Working to Drive Efficiency: Benefit from a hybrid working model that enables part-time remote work-designed to support both individual flexibility and team collaboration.
• Support for Smart, Sustainable Travel: Access a mobility budget that reimburses hybrid or fully electric vehicle use, aligning with both personal and environmental responsibility.
• A Strategically Located Workplace: Work from a modern, well-connected office near Mechelen train station-facilitating smooth commutes and seamless collaboration.

About the organisation

At Customs4trade (C4T), we are redefining the way businesses manage global trade. Our unique team of customs and trade experts, paired with top-tier technology engineers, has created CAS-an innovative SaaS solution that streamlines and automates end-to-end customs and trade operations.

CAS empowers businesses to optimise supply chain efficiency, accelerate time to market, unlock duty savings, and gain real-time strategic insights into their global trade activities. From import/export processes and special procedures to excise management, CAS enables smarter, faster, and more cost-effective trade. Additionally, our automated solutions ensure compliance.

As we continue to grow rapidly, we’re always looking for passionate, forward-thinking talent to join us. Together, with great people, bold ideas, and pioneering technology, we’re shaping the future of global trade.