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Salary
$16k per year
Location
Remote (China, Philippines, Vietnam, Japan, Taiwan, Thailand)
Employment
Freelance

Confirmed on the employer's own hiring board on Nov 5, 2026. First seen by Alion on Apr 9, 2025. Customer Experience Group scores C on the Alion truth index.

Overview
Company
Impact
Profile match
CXG (Customer Experience Group) is a global customer experience agency specializing in premium and luxury brands. The company provides customer insights, experience evaluations, market research, and retail training solutions designed to elevate consumer interactions across physical and digital touchpoints. Headquartered in Dubai, United Arab Emirates, it operates an extensive international office network across key luxury markets to help prestige organizations optimize brand perception and customer engagement.

The Japanese freelancer oversees the quality of the reports delivered by the Evaluators by proofreading them. He/she makes sure that the information provided is up to the Company’s standards before it is delivered to the Client.

- Be responsible of the quality delivered, making sure it is aligned with the Company’s standards before the surveys are published to the client

- Ensure of the timely validation of the surveys

- Get in touch with the evaluators or Operation Executives for additional information

- Be professional under any circumstances when representing the Company.

- Compensation: 1200 JPY/hour (approximately 4 surveys can be validated per hour).

Requirements

You bring to this position attention and accuracy for details that you support by:

- Excellent communication skills in Japanese and English as you will be contacting Evaluators and Operation Executives on a regular basis, native speaker

- Excellent organizing skills to make sure the surveys are delivered on time

- Positive and outgoing personality

- Microsoft Office skills

- At least 1-2 years of Editing experience is a plus

- Around 2 hours per day to this work

KEY COMPETENCES

- Rigorous organization

- Time management

- Attention to detail

- Customer-service orientation

- Integrity

- Reliability

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