Salary
≈ $27k – $69k per year (Estimated)
Location
In office (Hyderabad)
Seniority
Senior
Overview
Company
Impact
Profile match
Cyara is an AI-led customer experience assurance platform that provides comprehensive solutions for monitoring, testing, and optimizing customer journeys across various channels. The platform supports seamless testing of IVRs, chatbots, live voice interactions, and cloud contact centers, ensuring flawless customer interactions and experiences. Cyara's innovative approach utilizes sophisticated bots to simulate real customer interactions, identify issues, and improve performance before any customer impact occurs.
Primary Skills:
- 5+ years of strong exp in AI & Full stack environment.
- AI/ML & Generative AI Expertise
- Extensive professional experience in Machine Learning, Generative AI, and Natural Language Processing (NLP) with Python
- Proven, hands-on experience designing and implementing solutions using LLMs (e.g., RAG systems, fine-tuning, prompt engineering).
- Deep understanding of ML and LLM/NLP evaluation techniques (e.g., precision, recall, F1 and metrics for assessing hallucination, relevance, and context).
- Demonstrable experience integrating AI/ML models into applications via APIs, microservices, and other integration patterns.
- Experience analyzing and benchmarking model performance across multiple datasets and use cases.
Strong understanding of AI trustworthiness principles, including model accuracy, interpretability, robustness, and responsible AI practices
Secondary Skills:
- Fullstack Expertise
- Extensive professional experience in full-stack development.
- Strong proficiency in backend development with NodeJS.
- Strong proficiency in front-end development with React.
- Deep experience with database design and management, specifically Postgres and general SQL.
- Proven experience with cloud platforms, specifically AWS (e.g., EC2, S3, Lambda, RDS, Bedrock, SageMaker).
- Proven track record in designing and maintaining enterprise-grade, scalable web applications.
- Experience with containerization (Docker, Kubernetes).
- Good to have skills - AI Agents, Agentic AI, MCP
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