Junior Support Analyst – Secure Network Operations Centre (SNOC)
Confirmed on the employer's own hiring board on Oct 19, 2026. First seen by Alion on Jul 15, 2026. CyberOne scores A on the Alion truth index.
Job Title: Junior Support Analyst - Secure Network Operations Centre (SNOC)
Location:PH - Fully Remote
Employment Type: Full-time
About The Role
This entry-level role provides an excellent opportunity to begin a career within CyberOne's Secure Network Operations Centre. You will monitor customer environments, provide first-line support and develop your technical capability through structured mentoring, formal Microsoft training and real-world experience.
What You’ll Do
- Monitor customer infrastructure and cloud platforms.
- Respond to alerts, incidents and service requests.
- Perform first-line troubleshooting across Microsoft technologies.
- Escalate issues with clear technical notes.
- Complete daily operational health checks.
- Produce knowledge articles and documentation.
- Deliver excellent customer service.
- Participate in shift handovers and continual improvement.
- Learn new technologies through mentoring and certification.
Employees are expected to demonstrate a security-first mindset and ensure that information security considerations are incorporated into their day-to-day activities, decision-making, and interactions with customers, suppliers, and colleagues.
What We’re Looking For
- Passion for technology and cyber security.
- Good Windows and Microsoft 365 knowledge.
- Basic networking understanding.
- Strong customer service and communication skills.
- Willingness to learn and work as part of a team.
- Logical problem-solving skills.
Why CyberOne
CyberOne is an elite cyber defence team - CREST SOC certified, NCSC-assured incident responders and Microsoft-first across everything we do. We protect mid-market and enterprise customers who see cyber resilience as mission-critical.
You’ll be joining a company that:
· Treats customer defence like a real-world responsibility, not a checkbox.
· Moves fast, communicates clearly and takes ownership.
· Invests in people who want to grow their capabilities
What’s In It for You:
Flexible working hours & remote-first culture
Birthday off, long-service awards
Bi-annual performance awards and team off-sites
Structured training, technical exposure and career pathing
Let’s redefine what it means to be secure. Together.