IT Operations Engineer (Kafka Platform Support)

In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting-edge technologies that shape the world of the future. We are seeking an experienced IT Operations Engineer (Kafka Platform Support) to join a global platform team. In this role, you will be responsible for the operation and support of a Kafka-based messaging platform in production, ensuring its availability, stability, and performance.

Project information:

• Office location: Poland

• Work mode: 100% Remote

• Office location: Remote from Poland

• Budget: 110- 130 PLN net/ h- B2B

• Project length: Long-term

• Only candidates with citizenship in the European Union and residence in Poland

• Start date: ASAP (depending on candidate's availability)

Project scope:

• Operate, monitor, and maintain a Kafka-based messaging platform in a production environment

• Ensure platform availability, stability, and performance in line with operational SLAs

• Monitor system health using logs, metrics, and alerting tools

• Perform routine operational checks and maintenance activities

• Handle incidents and service requests via ticketing systems and support channels

• Troubleshoot issues across Kafka components (brokers, producers, consumers, integrations)

• Analyze logs, metrics, and system behavior to identify root causes of incidents

• Execute operational procedures based on runbooks and standard operating procedures (SOPs)

• Perform configuration changes (topics, access controls, settings) following established processes

• Maintain and continuously improve operational documentation and runbooks

• Act as a primary support contact for internal users of the Kafka platform

• Provide technical support via collaboration tools (e.g., Slack, Teams)

• Assist users with troubleshooting and best practices

• Translate user-reported issues into actionable insights for technical teams

• Collaborate closely with engineering and platform teams to resolve incidents

• Participate in incident reviews and post-mortems

• Identify recurring operational issues and suggest improvements or automation opportunities

• Contribute to improving platform usability and support processes

Competence demands:

• Minimum 3-6 years of experience in IT operations, production support, or platform support roles

• Hands-on experience with Apache Kafka or similar event streaming platforms

• Strong understanding of distributed systems (partitioning, replication, scaling)

• Strong troubleshooting skills in production IT environments

• Experience with monitoring, logging, and alerting tools (e.g., Grafana, Prometheus)

• Knowledge of Git and version control practices

• Familiarity with GitLab CI/CD and working with existing pipelines

• Experience working with incident management processes and support tools

• Experience working with runbooks, SOPs, and structured operational environments

• Strong communication skills and ability to explain technical issues clearly

• Experience working with internal customers and cross-functional teams

• Customer-focused mindset with a proactive approach to support

• Fluency in English (written and spoken)

Nice to have:

• Experience with AWS or other cloud platforms

• Familiarity with Kubernetes and containerized environments

• Experience with monitoring tools such as Grafana and Prometheus

• Understanding of automation in IT operations and platform support environments

We offer:

• Remote working model

• Full-time job agreement based on b2b

• Private medical care with dental care (covering 70% of costs)

• Multisport card (also for an accompanying person)

• Life insurance

Recruitment process:

• Introductory call

• Technical interview

• Final decision