Senior Salesforce Developer

At Cyclad, we work with top international IT companies to help them deliver cutting-edge technologies that shape the future. We are currently looking for an experienced Senior Salesforce Developer to join an international Run & Grow team responsible for supporting and continuously enhancing a Salesforce platform used across the B2B customer journey, covering processes from Lead-to-Order to Order-to-Activation. You will combine hands-on production support with Salesforce development, ensuring platform stability while delivering enhancements based on evolving business and customer needs.

Project information:

• Type of project: IT Services
• Office location: Wrocław, Poland
• Work mode: 100% Remote within Poland / Hybrid for candidates based in Wrocław
• Budget: 120-150 PLN net/h - B2B
• Project length: Long-term
• Allocation: Approx. 80% Run / 20% Grow
• Only candidates with citizenship in the European Union and residence in Poland
• Start date: ASAP (depending on candidate's availability)

Project scope:

• Provide day-to-day production support for the Salesforce platform
• Manage, investigate, and resolve production incidents and application defects
• Support Customer Service Representatives using Salesforce for B2B customer processes
• Perform Salesforce administration activities related to production support
• Handle deployments, service requests, data corrections, and data patching
• Troubleshoot technical and functional issues to ensure platform stability and service continuity
• Deliver small to medium-sized Salesforce enhancements based on business priorities and customer needs
• Take ownership of assigned features and development tasks from requirements through successful delivery
• Independently drive features through the complete development lifecycle
• Support Salesforce processes covering the B2B customer journey, including Lead-to-Order and Order-to-Activation
• Participate in Agile ceremonies, including daily stand-ups, planning sessions, refinements, and team collaboration activities
• Collaborate closely with business stakeholders and geographically distributed technical teams
• Contribute to the continuous improvement, reliability, and evolution of the Salesforce platform

Competence demands:

• 5+ years of professional experience with Salesforce
• Strong hands-on experience in Salesforce development and production support
• Salesforce OmniStudio certification and hands-on development experience - mandatory
• Salesforce Industries (Telecommunications, Media & Energy) certification and practical experience - mandatory
• Experience with Salesforce administration and configuration
• Experience managing production incidents, service requests, defects, and troubleshooting activities
• Hands-on experience with deployments, data corrections, and patching
• Ability to independently take ownership of features and drive them through to successful completion
• Experience working in Agile development environments
• Strong analytical and problem-solving skills
• Excellent communication and collaboration abilities
• Experience working with geographically distributed international teams
• English at B2+ level

Nice to have:

• Experience working within a large-scale Agile Release Train (ART) environment
• Experience with Salesforce solutions supporting B2B customer journeys
• Knowledge of Lead-to-Order and Order-to-Activation processes
• Experience within telecommunications or similar complex enterprise environments
• Strong understanding of user experience and pragmatic decision-making
• Experience collaborating with internationally distributed teams

We offer:

• 100% remote working model within Poland
• Possibility of hybrid work for candidates based in Wrocław
• Full-time job agreement based on B2B
• Long-term international project
• Private medical care with dental care (covering 70% of costs)
• Multisport card (also for an accompanying person)
• Life insurance

Recruitment process:

• Introductory call
• Technical interview
• Final decision