Senior Engineer, SailPoint IIQ

About the Job

Senior Engineer plays a critical role in the daily operations, support, and enhancement of the SailPoint IdentityIQ (IIQ) platform. You have hands-on experience with SailPoint IdentityIQ across both implementation and managed services, supporting business-as-usual (BAU) operations while delivering enhancements that maximise the platform's capabilities.

You will report to the Engagement Lead.

Responsibilities

• Collaborate with teams to Identify project requirements
• Develop technical documentation for SailPoint IIQ implementations
• Troubleshoot and resolve complex technical issues related to SailPoint IIQ
• Participate in code reviews and ensure adherence to coding standards
• Provide L2/L3 production support for SailPoint IdentityIQ environments.
• Troubleshoot and resolve production incidents, including P1/P2 issues, within agreed.
• Support IAM operations, including provisioning, identity refreshes, aggregations, certifications, access requests, and application onboarding.
• Participate in after-hours/on-Call Support and weekend support activities for a global customer environment.

Requirements

• 3+ years of experience in SailPoint IdentityIQ implementation and production support.
• Hands-on experience with SailPoint IdentityIQ, including installation, configuration, and administration.
• Troubleshooting experience handling P1/P2 production incidents.
• Work with XML, SPML, REST/SOAP Web Services, web servers, and application servers.
• Proficiency in Java, BeanShell scripting, and PowerShell.
• Experience developing custom API-based integrations.
• Knowledge of SailPoint Rules, Custom Objects, Workflows, Forms, and Connector configurations.
• Experience performing SailPoint IdentityIQ upgrades, patch installations, and production deployments.
• Familiarity with ITSM tools such as ServiceNow or Jira.
• We prefer SailPoint IdentityIQ Engineer certification.