Professional Services Engineer – Integrated Solutions

Key Responsibilities:

Deployment & Integration

• Lead end-to-end installation, configuration, and commissioning of EnforceAir Plus systems across diverse global operational environments, including military grade installations, border crossings, airports, and critical national assets.
• Integrate EnforceAir Plus with third-party detection layers including EO camera arrays, radar sensors, Jammer and RF detection systems into unified C2 architectures
• Validate detection zones, cyber-takeover workflows, and sensors fusion configurations against client operational requirements
• Troubleshoot and resolve integration issues across hardware, software, RF, and network layers, both on-site and remotely

Customer Engagement & Technical Advisory

• Act as the trusted technical advisor to customer’s stakeholders, throughout the full project lifecycle
• Conduct site surveys, RF environment assessments, and infrastructure readiness reviews ahead of every deployment
• Translate complex operational use cases and threat scenarios into system configurations and deployment architectures
• Lead customer acceptance testing (SAT), sign-off procedures, and operational readiness reviews

Training & Enablement

• Design and deliver tailored operator and administrator training programs
• Develop site-specific SOPs, operator handbooks, and system administration guides aligned with EnforceAir Plus capabilities and local operational doctrine
• Support train-the-trainer programs for large-scale or multi-site deployments across different regions.

Ongoing Worldwide Support

• Provide Tier 2/3 post-deployment technical support and incident response across all global time zones
• Participate in a global on-call support rotation, ensuring 24/7 coverage for critical operational deployments
• Conduct scheduled system health checks, performance audits, and software/firmware update cycles, responsible for required periodical maintenance support activities
• Coordinate cross-regional knowledge sharing and escalations within the worldwide Professional Services team

Internal Contribution

• Feed field intelligence - integration challenges, feature gaps, regional operational insights, additional requirements/enhancements - back to D-Fend's product and R&D teams
• Contribute to global deployment playbooks, integration guides, and internal knowledge repositories
• Support junior engineers across the worldwide Professional Services organization

Required Qualifications:

• Bachelor's degree in Electrical Engineering, Systems Engineering, Computer Science, or equivalent military/operational experience
• 5+ years in professional services, field engineering, or systems integration within defense, homeland security, or critical infrastructure
• Hands-on experience deploying and integrating multi-sensor security or surveillance systems
• Solid understanding of RF communications, spectrum environments, and wireless protocols
• Networking architectures & Security operational knowledge
• Demonstrated ability to operate independently in remote, austere, or high-security environments
• Strong technical documentation and executive-level communication skills in English
• Willingness and ability to travel globally up to 40-60%.

Preferred Qualifications:

• Direct experience with Counter-UAS (C-UAS), counter-drone, or electronic warfare systems
• Background in military signals, electronic warfare (EW), intelligence, or equivalent government operational roles
• Experience in multiple global regions (EMEA, APAC, Americas)