IT Onsite Technician (Gebze, IT Support, English, Turkish)
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Location
In office (Gebze)
Employment
Full-Time
Overview
Company
Impact
Profile match
Headquartered in Kaiseraugst, Switzerland, D-ploy is an IT services and engineering solutions provider operating across Europe and North America. The company specializes in IT infrastructure management, cloud integration, consultancy, and service desk support, catering heavily to regulated sectors such as pharmaceuticals and finance. By delivering tailored technical expertise and managed solutions, it helps enterprise clients optimize their IT productivity and streamline operational workflows.
D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!
Tasks and Responsibilities
- Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
- First and second level technical support - calls/tickets/user interaction
- Provide prompt responses to IT related questions from end-users
- Reliable documentation of all end-user interactions in customer ticket system ‘Service Now’ (e.g., incidents, requests)
- Create, maintain, utilize knowledge articles
- Provide IT onboarding trainings to new starters
- Contribute to continuous improvement initiatives
Requirements
- Language skills: fluent Turkish, fluent English, other languages are a plus
- 5+ years of experience in a similar role
- Strong problem solving/analytical abilities
- Excellent communication skills and customer orientation
- Attention to detail and ability to multi-task, handling multiple stakeholders
- Ability to prioritize and willingness to work self-sufficiently and well organized
- Team player and supportive personality
- Experience in regulated IT environments is a plus (e.g. GxP)
- All candidates must provide a Criminal record not older than 3 months
Benefits
- Broad range of activities, tasks, and projects
- Flexible working conditions
- Vouchers (B-day voucher, wedding, and new born surprise)
- Fishing for Friends program - our referral program
- Refreshments in the D-ploy office
- Further development and professional advancement
- Friendly and international working environment
- Company-sponsored events
- Competitive salary and various benefits
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