Staff Technical Account Manager - Research [563]

D-Wave Quantum Inc. (NASDAQ: QBTS) is a leader in the development and delivery of quantum computing systems, software, and services. It is the world’s first commercial supplier of quantum computers, and the first and only to offer dual-platform quantum computing products and services, spanning both annealing and gate-model quantum computing technologies. D-Wave’s mission is to help customers realize the value of quantum today through enterprise-grade systems available on-premises and via its Leap™ quantum cloud service, which offers 99.9% availability and uptime. More than 100 organizations across commercial, government, and research sectors trust D-Wave to address complex computational challenges using quantum computing. Learn more about realizing the value of quantum computing today and how D-Wave is shaping the quantum-driven industrial and societal advancements of tomorrow: www.dwavequantum.com.

About the role

D-Wave is seeking a Technical Account Manager (TAM) in Florida to lead technical engagements with research clients and support their exploration of our quantum computing technology. In this client-facing role you’ll act as a trusted technical advisor externally, helping customers identify use cases, solve complex problems, and achieve successful adoption of our platform.

Internally, you’ll collaborate closely with sales, product, professional services and R&D teams to ensure customer needs are met, and value is delivered, acting as the head of accounts for D-Wave’s advanced computing business.

What you'll do

• Demonstrate a strong customer support mindset, meeting clients where they are and delivering candid, thoughtful guidance

• Work with a dedicated team of D-Wave personnel from services, R&D, and support to hold regular technical meetings on active research projects, connecting the dots towards strengthening long-term research ecosystems

• Translate and present the D-Wave’s vision, strategy, and product roadmap to both executive-level and technical stakeholders at research organizations

• Convey customer requirements to internal product and development teams, advocating for client needs

• Communicate complex technical information clearly and effectively across multiple platforms and audiences

• Deliver technical presentations at large events such as conferences, webinars, and seminars

• Present our quantum computing capabilities to research prospects, understanding their most critical computational challenges and mapping potential project ideas accordingly

• Support marketing efforts by hosting webinars, staffing conference booths, and representing the company at industry events

• Build and maintain long-term technical relationships with customer teams across the project lifecycle

• Identify and recommend new projects that can leverage the D-Wave’s solutions

• Serve as a technical resource on quantum computing, industry trends, and competitive positioning

• Expect 30%-50% travel to conferences, client meetings, training sessions, and sales events

About You

• Bachelor’s degree in Computer Science, Engineering, Mathematics, or a related STEM field; advanced degree a plus

• 5+ years combined experience in a technical customer-facing role (e.g. Sales Engineer, Technical Account Manager, Presales, Solution Integrator, Solution Architect, Customer Success) in enterprise software or comparable post-sales account management experience with clients in large research organizations

• 2+ years of hands-on Python programming experience in an enterprise environment

• Experience supporting clients in areas of logistics, manufacturing, pharma, fintech, and/or research and education is required

• Strong foundation in optimization, algorithms, or applied mathematics

• Experience with tools and platforms such as GitHub, and REST APIs

• Familiarity with quantum computing techniques or operations research highly desired

• Proven ability to communicate technical content to both technical and non-technical stakeholders

• Project management experience is a plus, but not required

A D-Waver's DNA

• We look at the future and say “why not”; we see possibilities where others see problems or routines. We show the way ahead and are committed to achieving ambitious goals.
• We practice straight talk and listen generously to each other with empathy. We value different opinions and points of views. We ensure that we connect outside as well as inside to learn from others and inspire each other.
• We hold ourselves accountable for delivering results. We make decisions & take responsibility so that we can act & support each other.
• As leaders we motivate & engage our teams to undertake beyond what they originally thought possible, by developing our teams & creating the conditions for people to grow and empower themselves through enabling & coaching.

Our Compensation Philosophy is Simple but Powerful:

We believe providing D-Wavers with company ownership, competitive pay, and a range of meaningful benefits is the start of creating a culture where people want to give the best they’ve got - not because they’re simply making money, but because they’ve fallen in love with our vision, mission, values, and team.

During the interview process, your Recruiter will review our total rewards (base, equity, bonus, perks, benefit, culture) . The final offer is determined by your proficiencies within this level.

Inclusion:

We celebrate diverse perspectives to drive innovation in our pursuit. Our employees range from distinguished domain experts with decades of experience in their respective fields, to bright and motivated graduates eager to make their mark. Our diverse and innovative team will make you feel appreciated, supported and empower your career growth at D-Wave.

The Fine Print:

No 3rd party candidates will be accepted

It is D-Wave Systems Inc. policy to provide equal employment opportunity (EEO) to all persons regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state/provincial, local law.