App Ops Engineer (Payments)

The role is responsible for day-to-day application service management and operations to ensure service availability, optimal performance, and security of systems including operating systems, and other related services.

• Investigate and resolve application and service-related issues to ensure system stability and availability.
• Perform application configuration, installation, maintenance, monitoring, and administration activities.
• Monitor application performance, analyze logs and error reports, and recommend corrective actions when required.
• Review application updates and patches, identifying those that require implementation or escalation.
• Respond to user support requests, troubleshoot issues, and provide timely resolution in line with support procedures.
• Support and troubleshoot application integrations in coordination with relevant technical teams.
• Automate operational tasks, processes, and deployments to improve efficiency and reliability.
• Maintain accurate and up-to-date operational and technical documentation.
• Provide guidance, knowledge transfer, and training to users and team members on application usage and support practices.
• Perform any other duties assigned to by line manager related to the nature of the work
• Enforce, incorporate, and comply with all necessary controls and related information security policies, procedures, practices, training, reporting, personal due diligence and vigilance, within departmental/unit activities and operations.

Preferred Qualifications

• A tertiary-level qualification from an internationally recognized institution computer science or relevant field

Years & Nature of Experience

• Recommended 3 to 5 years of equivalent experience where required competencies and experience has been demonstrated preferably in banking or fintech industry.
• Experience deploying, managing, and operating scalable, highly available, and fault-tolerant banking systems.
• Experience implementing, supporting and controlling banking systems.
• Experience in l2 support of major banking systems and technologies.
• Proficiency with common tasks in L2 support related to Banking systems and Technologies.
• Proficiency with common tasks in troubleshooting, workload, scheduling, and basic issues related to support.
• Proficiency with common automation tools for Applications.
• Good knowledge of Databases and basic queries and data extraction for reporting.

Technical Competencies

• Application Lifecycle Management
• Monitoring & Performance Management
• Automation & Scripting
• Security & Compliance

Behavioural Competencies

• Communication
• Attention to Detail
• Decision Making
• Collaboration