1000000575.SYSTEM ENGINEER SENIOR.INFO TECH - OPERATIONS

Under general direct supervision, effectively and efficiently provisions, installs configures, operates and maintains compute and storage environments, software and related infrastructure and performs related duties assigned. 1. Acquires, architects, installs, configures, maintains, and operates hardware and software solutions to manage and monitor compute and storage environments to meet application and core service requires; architects, implements, maintains, and operates data protection and system disaster recovery solutions; ensures data and systems are backed up, replicated and recoverable as required and manages cabinet, cabling, and power configurations.

2. Troubleshoots and resolves identified and reported problems; serves as an escalation contact for complex issues; works with vendors to resolve problems; performs advanced scripts writing.

3. Serves as senior technical lead on highly complex projects; interacts with project teams, vendors, and other agencies to gather requirements and recommends server and storage solutions; provides technical guidance for solutions, coordinates equipment deployment and participates in systems installation, configuration, and testing.

4. Provides direction in complex problem-solving situations, identifies and recommends process improvement; assists in planning and preparing for future technology solutions; stays up to date with emerging technologies and trends; researches, evaluates and tests emerging technologies and makes recommendations.

5. Participates in annual budget planning and procurement processes; assists in developing budget plans and spend plans for future year budgets; obtains vendor quotes and negotiates purchases.

6. Performs other duties as assigned. Education, Experience and Training:

Education and experience equivalent to a Bachelor’s degree from an accredited college or university in Computer Science, or in a job-related field of study. Five (5) years of experience in Systems Engineering which involved the maintenance of compute and storage systems.

Special Requirements/Knowledge, Skills & Abilities:

Expert knowledge of data center design, management and operations; software-defined data center theory; software-designed storage theory; disaster recovery and data protection operations; information security as it pertains to compute and storage environments; cloud technologies; storage area networks and fiber channel/iSCSI; the Dallas County Department of Information Technology policies and procedures; project management and research techniques; the concepts, practices, and procedures of other information technology fields and their interaction with data center functions.

Expert ability to perform market research and product evaluation testing; troubleshoot and resolve very complex problems in a compute and storage environment; analyze and understand line of business application operations; analyze and interpret business requirements and transform them into architectural designs and create related documentation; establish and maintain effective working relationships; communicate clearly, orally and in writing with varying levels of the organization with varying technological understanding.

The position requires the knowledge of the following:

• Windows/Linux Identity and Access Management Services

• Windows/Linux Operating System Services

• email Services

• Compute or Storage Services

• Cloud Services

• Data Protection/Disaster Recovery Services

• Security Services

Must possess a valid Texas Driver's License and good driving record. Will be required to provide a copy of 10-year driving history. Must maintain a good driving record and remain in compliance with Article Il, Subdivision Il of Chapter 90 of the Dallas County Code.

“Individuals holding or considered for a position which has, or may have, access to criminal justice databases including the FBI Criminal Justice Information Systems, NCIC/TCIC and similar databases, must pass a national fingerprint-based records check prior to placement in such position and may be denied placement in such positions and/or access to such systems. Incumbents must also maintain the ability to pass the records check while in the position or until such time that the Commissioners Court and the County Civil Service Commission deem this position no longer has this requirement.”

Physical/Environmental Requirements:

On call 24/7 technical support may be required. Requires prolonged sitting, standing, walking, and the ability to lift files, boxes, and other materials up to 20 lbs., unassisted.