IT Manager

The role ensures reliable IT operations, effective project and vendor management, strong governance and compliance, and the execution of a technology roadmap that supports business objectives, growth, and risk management.

What is the role about

1. Technology Roadmap Implementation

• Develop, maintain, and execute a comprehensive technology roadmap aligned with business strategy and operational priorities.
• Ensure timely and effective delivery of approved IT initiatives, systems, and improvements.
• Continuously review technology direction to support scalability, security, and operational efficiency.

2. Management System Planning & Budgeting

• Recommend, plan, and manage short‑term and long‑term information system strategies, initiatives, and budgets.
• Ensure IT investments are prioritised based on business value, risk exposure, and resource availability.
• Monitor IT spending to ensure cost control and optimal utilisation of approved budgets.

3. Policy, Standards & Compliance

• Direct the development, implementation, and enforcement of IT policies, standards, and procedures to ensure efficient, secure, and cost‑effective IT services.
• Ensure IT practices and documentation comply with ISO 9001:2015 requirements, internal controls, and audit readiness.
• Promote organisation‑wide awareness on technology usage, cyber security practices, and data protection obligations, including PDPA compliance.
• Advise management and staff on technology risks, controls, and best practices.

4. Procurement & Vendor Governance

• Review and advise on all major IT‑related procurements, including hardware, software, cloud, and automation services.
• Lead or oversee contract negotiations, ensuring service scope, cost, and performance standards are clearly defined.
• Monitor vendor performance and service level adherence, including escalation and corrective actions where required.

5. IT Operations & Service Excellence

• Establish and maintain standards for IT systems, infrastructure, application support, and service delivery.
• Ensure stable and reliable IT operations across the organisation, including core systems, infrastructure, and end‑user support.
• Oversee incident management, problem management, and service continuity to minimise business disruption.
• Ensure disaster recovery readiness and effective coordination with internal teams and external service providers.

Are you the one

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 8–10 years of relevant IT experience, with at least 3–5 years in a leadership or managerial role.
• IT strategy and governance, budgeting and cost control, vendor and contract management, project oversight, and stakeholder communication.
• IT operations, infrastructure and applications, Microsoft platforms, cyber security principles, ISO standards, PDPA requirements.
• Exposure to Business Intelligence, E-commerce, Digital Transformation, Big Data, or AI/ML-related projects.
• Project Management Professional (PMP) or equivalent certification.