Customer Experience Account Manager

The Impact You'll Make

As a Customer Experience Account Manager, you will play a key role in strengthening relationships with some of our most important customers across Europe while helping create long-term customer value through strong relationships, operational excellence, and cross-functional collaboration.

You will join Danfoss Turbocor ®, the pioneer and market leader in oil-free centrifugal compressor technology for commercial HVAC and refrigeration systems. As demand for sustainable cooling and heating solutions continues to grow, Danfoss Turbocor® is helping shape the future of the industry.

To support our continued growth, we are looking for a Customer Experience Account Manager who is excited to build strong customer partnerships and help deliver exceptional business outcomes.

You will act as a trusted partner to customers and internal stakeholders, helping navigate complex situations, coordinating across functions, and ensuring successful outcomes for strategic customer accounts. Your ability to combine relationship management, operational insight, and problem-solving will directly contribute to customer satisfaction, business growth, and long-term customer partnerships.

As part of a newly established and rapidly growing team, you'll have the opportunity to help shape processes, influence how we work, and make a visible impact from day one. Success in this role requires a proactive and self-driven approach, strong collaboration skills, and the ability to thrive in a dynamic international environment.

What You’ll Be Doing

As the primary partner for your customer portfolio, you will serve as the key link between customers and the business, ensuring successful execution while strengthening long-term relationships.

You will:

• Act as a trusted business partner for a portfolio of strategic customer accounts across Europe
• Coordinate complex customer requirements, major business opportunities, commercial commitments, and operational activities to ensure successful execution and long-term customer success
• Build and maintain strong relationships with customers and key stakeholders, creating long-term partnerships based on trust and collaboration
• Partner closely with Sales, Supply Chain, Operations, Customer Service, and other functions to remove barriers and deliver business-critical outcomes
• Use data, insights, and analytical thinking to anticipate challenges, drive resolution, and continuously improve customer outcomes and account performance

As part of a fast-growing team, you will also contribute to establishing new ways of working, improving customer-facing processes, and helping scale a world-class customer partnership function.

What We're Looking For

We are looking for a proactive and relationship-oriented professional who enjoys building strong partnerships, coordinating across functions, and finding solutions in a dynamic and fast-paced environment.

Essential Qualifications

• Experience acting as a trusted partner to customers, coordinating across functions, resolving complex challenges, and building long-term business relationships
• Experience working with ERP and CRM systems, including SAP SD (Sales & Distribution) and Salesforce CRM
• Strong analytical, critical-thinking, and problem-solving skills, with the ability to remain calm, accurate, and fact-based under pressure
• Fluency in Danish and English, along with excellent written and verbal communication skills
• The ability to manage multiple priorities, handle sensitive and confidential information with discretion, and build strong relationships across cultures, stakeholders, and functions

Preferred Qualifications

Experience working within manufacturing or another industry with complex products and customer requirements would be beneficial. Experience in Danfoss or a similar global matrix organization, as well as exposure to high-growth or start-up environments, would be an advantage.

Additional language skills in German, French, or Italian would be highly appreciated.

What You'll Get from Us

You'll help engineer a better future by contributing to solutions that make a real difference around the world.

You'll work with innovative technology that is helping transform the HVAC and refrigeration industry through more energy-efficient and sustainable solutions. You'll join a growing team where your ideas, initiative, and contributions will help shape the future of customer partnerships within the business.

We'll support your career growth with mentoring, learning opportunities, and access to global career paths.

You'll have the flexibility, autonomy, and support you need to do your best work while maintaining a healthy work-life balance.

You'll be part of an inclusive workplace where people of all backgrounds are respected, valued, and empowered to succeed.

You'll receive a competitive rewards package that includes benefits such as an annual bonus, pension plans, health insurance, and more. As a global company, these benefits vary by country and contract.

Ready to Make a Difference?

If you're excited by the opportunity to build strong customer partnerships, work with market-leading technology, and help deliver sustainable solutions in a global environment, we'd love to hear from you.

Even if your experience doesn't align perfectly with every preferred qualification, we encourage you to apply. We recognize that different backgrounds, experiences, and perspectives strengthen our teams and contribute to better outcomes for our customers and our business.

For information about the recruitment process, please contact Talent Acquisition Partner, Gerd Veierskov, +45 3057 1882

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Our Commitment to Transparency

Salary ranges listed reflect only primary location and currency. For local salary ranges and specific benefits in your preferred hiring location, please ask your Talent Acquisition representative for more information.

The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Any benefits listed do not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Want to know more? Please visit our FAQPag e.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.