Account Manager - North Carolina

At Daniels Health, we’re not just managing medical waste-we’re transforming healthcare safety.

Our mission is bold: to make healthcare safer for those who care for others. Through cutting-edge innovation, infection control expertise, and a fierce commitment to sustainability, we’re redefining what it means to protect frontline workers and the environment. If you're passionate about purpose-driven work and want to be part of a company that’s making a real impact in healthcare, you’ve just found your next home

Join Daniels Health as an Account Manager in the North Carolina market!

We're looking for a driven professional to take ownership of a key market and grow with us. In this role, you'll manage a portfolio of healthcare clients, deliver outstanding service, and lead impactful projects. You'll focus on client retention, account development, and uncovering new opportunities-all while building strong relationships and ensuring customer satisfaction.

Location and Work Arrangement: This role is remote with expectations to travel to customers in your territory, primarily in North Carolina.

What you will do:

• Support the development and execution of customer account strategies that align with defined key business metrics, including client retention, revenue growth, cost savings and profitability
• Become a trusted advisor within your portfolio of customers by deeply understanding their business and aligning their needs to our solutions
• Develop a blueprint for key accounts that includes contract terms and expiration, services and products we provide, buying group, etc.
• Project Management and problem solving to drive outcomes inter-departmentally for the customer
• Ongoing in-service education with clinical staff on our products and services related to safety, sustainability, efficiency, compliance and education
• Be able to provide product expertise across our full service offering
• Assist with waste policy capture, design, review, annual assessment and policy adjustment aligned with strategic goals
• Serve as a customer advocate internally while effectively collaborating with internal, cross-functional teams including operations, sales, logistics and finance
• Conduct routine audits related to contractual KPIs in the areas of safety, sustainability, efficiency, compliance and education
• Ability to support new product installations or new program implementations at a customer site
• Support strategic customer meetings to communicate best practices, business results and successes
• Support the facilitation of quarterly business reviews, and conduct pre-work audits, data assessment and stakeholder feedback collation to be able to provide strategic recommendations and process improvements.

Candidate Profile

• 5+ years of industry experience
• Strong relationship building skills
• Hospital services or related service industry experience highly desirable
• Excellent verbal and written communication skills
• Strong presentation skills with value based selling confidence
• Outstanding computer-based skills; Salesforce.com, Microsoft Office, etc.