Change and Release Coordinator

About Datacom

With over 6,200 people, and centre’s of technical excellence spread across Australasia, Datacom is committed to developing and growing its capability across Asia. Founded in 1965 in New Zealand, and with over 2 decades of operating in Malaysia and the Philippines, Datacom has experienced expediential growth. Through all this, Datacom has maintained high levels of profitability with a track record of delivering innovative, cost effective digital and technology solutions, all delivered by dynamic teams spread across various locations. Our people are the best in their fields - smart, passionate, and dedicated to providing exceptional IT services to our customers. This makes for a rewarding and fast-paced place to work.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

Role Overview

The Change and Release Coordinator is responsible for providing professional support to the Service Operations Change and Release team. The Change and Release coordinator role is to ensure efficient and effective delivery of Changes into a customer environment in accordance with Datacom’s process and governance framework.

Role Responsibilities

The Change and Release Coordinator is responsible for (but not limited to):

• Effectively manage the lifecycle of change requests across single and/or multiple accounts as directed from the Practice Lead - Change & Release Management
• Providing analysis & input to appropriate change management reports as directed
• Assist in validating failed changes due to technical or process failure and follow up on PCR (Post Change Review) documentation as required
• Assist in following up of approvals for Changes as required
• Responsible for creating and issuing the Forward Schedule of Change & Release for the process delivery of the services to the customers both internal and external as required
• May be required to chair or participate in CAB (Change Advisory Board) meetings and other change-related meetings such as Post Implementation Reviews (PIRs), as appropriate
• Identifying opportunities for Service improvement to build a culture of service excellence
• Manage & maintain Datacom change and release process, guidelines and other authorized documentation and ensure stored in approved repository
• Assist in the preparation of training materials and provide guidance to end-users to support process adherence

Requirements

Knowledge

• Good understanding of all aspects of the systems/software development lifecycle.
• Experience in managing the end-to-end Change control process
• Ability to influence management and key stakeholders in all aspects of the change process

Experience

• 3+ years of related experience.
• Previous exposure to change management principles.
• Participated and/or Chaired CAB forums
• Experience with process governance and compliance

Skills

• Strong and concise communication skills, both written and verbal.
• Excellent analytical and problem-solving skills
• Ability to converse with both end-users and IT employees at all levels including customer level
• Assures adherence to process and performance requirements.
• composed under pressure
• Communicates in a clear & timely manner

Qualifications and Certifications

• ITIL4 Foundation Certification

Benefits

Our office is at BGC Taguig and we have hybrid work setup(Twice a week) and a flexible work schedule and we promote Work-Life balance, and an APAC focus means no graveyard shifts!

We also provide exciting perks such as spotter fees, HMO with Free 4 Dependents, Leave credits, Performance bonuses, and a work-life balance environment

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.