Operations Coordinator (Imports & Exports) (Remote)

ENVIRONMENT:

• A leading Shipping Company seeks an experienced Operations Coordinator to manage international freight shipments from the point a confirmed booking is handed over by Sales through to final delivery, invoicing and file closure.
• You will handle both imports and exports across sea FCL, sea LCL, air freight and road freight. This is an end-to-end operational role, not a tracking or administrative position.
• They need someone who can take ownership of their shipment files, communicate proactively with clients and suppliers, solve operational problems independently, and work without constant supervision or micromanagement.
• Applicants must have Matric/Grade 12 with at least 3 years’ freight forwarding or international moving operations experience including Imports and Exports, FCL, LCL, air freight and road freight & experience with End-to-end shipment file ownership and direct client contact.

DUTIES:

• You will typically manage around 30–40 active shipment files at a time. The role involves fixed cut-offs, detailed documentation, frequent client and supplier follow-up, costing and invoicing, and resolving unexpected operational problems.
• Manage import and export shipments end to end.
• Arrange bookings, collections and final deliveries.
• Prepare and check shipping and customs documentation.
• Proactively manage clients, carriers, agents and shipment exceptions.
• Manage accruals, supplier costs, invoicing, margin and file closure.

REQUIREMENTS:

Must-Haves –

• Matric / National Senior Certificate.
• Minimum 3 years freight forwarding or international moving operations experience.
• Imports and Exports experience.
• FCL, LCL, air freight and road freight experience.
• End-to-end shipment file ownership and direct client contact.
• A suitable quiet workspace and reliable dedicated (for single user) internet of at least 20 Mbps download / 10 Mbps upload are required.

Nice-to-haves –

• CargoWise or similar freight-management system experience.
• Customs entry framing / SARS EDI experience.
• International household moving experience.
• Freight, customs or logistics qualification.
• Afrikaans proficiency.

ATTRIBUTES:

• You must be comfortable