Back Office Supervisor

Job Title: Back Office Supervisor

Location: Thane

Shift: Rotational Shifts

Working Days: 5 Days a Week (2 Days Off)

Job Summary: Back Office Supervisor

We are seeking a proactive and experienced Team Leader / Back Office Supervisor to oversee daily operations, manage a dynamic team, and ensure seamless service delivery. The ideal candidate will have strong leadership, reporting, and client-handling skills, with experience in managing rosters and rotational shifts.

Key Responsibilities: Back Office Supervisor

Team Management: Supervise, mentor, and motivate a team to achieve performance targets and service level agreements (SLAs).

Client Handling: Serve as the primary point of contact for client communication and issue resolution, ensuring high levels of client satisfaction.

Report Making: Create and maintain accurate reports on team performance, attendance, and KPIs, and present findings to management as required.

Roster Management: Develop and manage team rosters effectively to ensure optimal shift coverage, especially for rotational shifts.

Performance Monitoring: Conduct regular performance reviews and provide constructive feedback to team members.

Process Improvement: Identify areas for process improvement and implement changes to enhance efficiency and service quality.

Conflict Resolution: Address and resolve team conflicts in a timely and effective manner.

Requirements

Proven experience in a leadership role (Team Leader/ Back Office Supervisor)

Strong organizational and multitasking skills of Back Office Supervisor

Proficient in MS Excel and report generation tools

Excellent communication and interpersonal skills

Experience in managing rotational shifts and flexible schedules

Ability to work in a fast-paced, target-driven environment