Salary
≈ $67k – $161k per year (Estimated)
Location
In office (San Antonio)
Employment
Full-Time
Overview
Company
Impact
Profile match
DATAMARK is a business process outsourcing and contact center company based in El Paso, Texas, that runs multilingual customer service, back-office processing and digital mailroom operations for enterprise clients. It uses automation and AI to speed up administrative processes, and much of its back-office work covers logistics, customs and international trade documentation for clients that move goods across borders. Typical openings are for data entry operators, logistics and trade documentation clerks, customs clerks, customer service representatives and quality auditors, plus back-office supervisors, information security analysts, IT technicians, HR, finance and sales roles.
The Project Analyst is directly responsible for business analysis of current state processes and systems for the project. Specific job tasks include comprehensive documentation of data analysis and reporting processes and associated tools and technologies. Additionally, the Project Analyst participates in business planning, needs analysis, and business risk assessment, and consults with the customer on how to best support their business goals.
Primary Responsibilities:
- Proactively communicates and collaborates with external and internal customers to analyze information needs and requirements in order to deliver analysis and reports as needed
- Establishes effective working relationship with client
- Elicits requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis
- Critically evaluates information gathered from multiple sources, reconciles conflicts, decomposes high-level information into details, abstracts up from low-level information to a general understanding, and distinguishes user requests from the underlying true needs
- Clearly articulates ideas and thoughts verbally
- Accurately prepares written business correspondence (to include presentations) that is coherent, grammatically correct, effective, and professional
- All other duties as assigned
Requirements
- Bachelor degree in Business or Engineering discipline preferred, or equivalent work experience
- Field Experience:
- At least 2 years of client interface experience required (ex: technical sales, consulting, product management, client management, or business development)
- At least 2 years of experience in a position requiring data or business analysis
Required Skills:
- Must have high proficiency in creating meaningful reporting data as well as documenting business requirements to support the same.
- Advanced level skills with Microsoft Office suite of tools including Word, Excel, Visio, and PowerPoint
- Beginner to Intermediate SQL skills, should be able to build and/or existing modify queries.
- Ability to create reports on Power BI (Preferred, but not required. If not, already possess should be willing to learn).Effective analytic and problem-solving skills
- Creative and innovative
- Must have excellent English written and verbal communication skills
- Able to effectively communicate high-level concepts and low-level details
- Able to interact professionally with a diverse group, executives, managers, and subject matter experts
- Able to work with minimal supervision
- Able to prioritize workload and meet deadlines
- Able to successfully engage in multiple initiatives simultaneously
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k)
- Life Insurance (Basic, Voluntary)
- Paid Time Off
- Short Term & Long Term Disability
- Training & Development
- Wellness Resources
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