SAP Business One Support Analyst

The Role

• If you already have hands-on SAP Business One experience and want to build deeper technical and support skills, this is a great opportunity to grow.
• Our client is an established group of companies looking for a SAP Business One Support Analyst to provide day-to-day support to users across the business.
• You’ll be the first point of contact for SAP B1 queries, helping users troubleshoot problems, investigating transactions and system behaviour, managing access and authorisations, assisting with reporting and ensuring support issues are properly followed through.
• This is a hands-on support and administration role. It is not a SAP development position.
• You’ll work closely with an experienced SAP Business One Specialist, giving you the opportunity to develop your knowledge while taking ownership of routine support issues.

Responsibilities

• Provide day-to-day SAP Business One support to users
• Troubleshoot SAP errors, queries and general system issues
• Investigate problems before escalating them
• Review transactions, documents, document flows, master data and authorisations
• Identify whether issues relate to user error, permissions, data, configuration or business processes
• Resolve routine SAP B1 support queries independently
• Create and maintain SAP Business One users
• Manage user onboarding, changes, offboarding and system access
• Maintain user profiles, settings and authorisations
• Assist with SAP licence allocation and monitoring
• Run and distribute standard operational reports
• Assist users with basic SAP reporting and data queries
• Investigate basic transactional or reporting discrepancies
• Assist with data extraction and preparation
• Support routine SAP Business One administration and system housekeeping
• Assist with master data maintenance
• Assist with Data Transfer Workbench activities
• Support testing following system updates or changes
• Manage SAP support tickets from logging through to resolution
• Keep users updated on outstanding support requests
• Escalate more complex SQL, integration, development or technical issues with the correct supporting information
• Identify recurring user issues and opportunities to improve processes or system usage

Requirements

• Minimum 1 year of practical SAP Business One experience
• Previous experience supporting SAP B1 users
• Good general computer literacy
• Strong troubleshooting and problem-solving ability
• Able to investigate issues logically before escalating them
• Strong attention to detail
• Good written and verbal communication skills
• Comfortable dealing directly with users
• Able to manage and prioritise multiple support requests
• Able to work independently while knowing when an issue needs escalation
• Willingness to continue learning and developing your SAP Business One skills

Advantageous

• SAP Business One certification
• Basic SQL knowledge
• SAP Business One Query Generator / Query Manager experience
• Data Transfer Workbench experience
• Boyum B1 Usability Package exposure
• Boyum B1 Print & Delivery exposure
• Helpdesk or ticketing system experience
• ERP reporting or data analysis experience
• Understanding of stock and inventory processes
• Basic finance or accounting process knowledge
• Good Microsoft Excel skills