Head of Operations
About David Energy
David Energy is creating a new kind of power company. We offer cheaper and cleaner energy than traditional Retail Electricity Providers (REPs) can, and we do so economically because we can tap into renewable supply (e.g. solar) and controllable capacity (e.g. batteries) anywhere it exists, including "behind" customers’ electricity meters. We’re a series A company aiming to run the grid on clean energy 24/7/365.
We’re rapidly scaling our "Beat the Utility" product which guarantees small commercial customers that their total electric spend will be less than their incumbent utility. We can make this guarantee because our technology and risk management unlock value that is not available to the utility. We're currently operating in NYC (NYISO Zone J) and scaling toward hundreds of new customer locations per month, with plans to expand to additional zones and ISOs across the Northeast.
We’re looking for a highly accountable, execution-driven, technical Head of Operations to own and scale the company’s field operations, hardware implementation, enrollment operations, billing operations, and customer support during a critical growth phase.
Reporting to the COO, the Head of Operations is responsible for building the operational foundation that supports rapid deployment of permissionless DER’s (e.g. Batteries and Thermostats), accurate enrollment, correct billing, and reliable customer support as the business scales. This role is hands-on and close to the work, with direct ownership of execution today and responsibility for building systems, processes, and teams that will support the company as complexity increases.
You will work in tight partnership with Product, Engineering, and Sales to ensure hardware, systems, and workflows are designed for real-world execution, auditability, and scale-not manual heroics.
What You’ll Do
Own Enrollment & Billing Operations
Own end-to-end enrollment and billing operations, from readiness and submission through usage validation, invoicing, and exception resolution
Ensure high accuracy, timeliness, and consistency across enrollment and billing processes
Design and implement operational controls, reconciliations, and monitoring to prevent defects and surface issues early
Develop and own enrollment and billing operational metrics and KPIs and lead root-cause analysis and remediation when performance slips
Own Field Operations, Hardware Implementation, and Procurement
Own hardware implementation and field operations, including installation readiness, commissioning, and handoff to steady-state operations
Build and maintain field playbooks, installation standards, and deployment workflows
Manage installers, hardware vendors, and field service partners, including SLAs and performance accountability
Resolve deployment failures, commissioning issues, and field-driven escalations
Own battery and thermostat procurement and supply chain management
Lead Customer Support Operations
Own Customer Support as an operational function integrated with enrollment, billing, and field operations
Design support workflows for enrollment issues, billing questions, and hardware incidents
Establish SLAs, tooling, and escalation paths to ensure timely resolution
Use support data to identify systemic issues and drive permanent fixes
Build Operational Rigor for Scale
Define and own KPIs, operating rhythms, and escalation frameworks across operations
Reduce manual work, rework, and customer-impacting errors through better process and system design
Build SOPs and documentation that support training, audits, and business continuity
Compliance, Risk & Controls
Ensure enrollment, billing, field operations, and support comply with applicable regulatory, contractual, and safety requirements
Identify operational risks and implement controls appropriate for a scaling organization
Support audits, partner reviews, and regulatory inquiries
Build the Operations Function
Build, manage, and develop an operations team across enrollment, billing, field ops, and customer support
Establish clear ownership, expectations, and accountability
Create a culture of execution, ownership, and continuous improvement
Who You Are
7-10 years of experience owning complex, execution-heavy operations in a scaling company
Direct experience leading complex back office operations in a data-intensive or regulated environment
Experience overseeing hardware deployments, field operations, or physical infrastructure implementations
Strong team builder who is comfortable being hands-on while building systems that can scale
Strong analytical and systems mindset, with experience using data to manage performance (SQL preferred)
Able to partner closely crossfunctionally while owning outcomes
Strong communicator who can operate credibly with executives and frontline teams
Prior people leadership experience required
Benefits:
Base salary of $175,000 - $210,000 plus equity, depending on experience
Group medical and dental insurance
Flexible vacation / PTO policy
401(k) plan
NY based role with hybrid office culture