Audit Specialist (Remote)

Our Story

Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.

What's in Store

We are on the lookout for an experienced Premium Audit Specialist to join our team. As the Premium Audit Specialist, you will provide enhanced services and analysis related to the Premium Audit QA department. In addition, you will perform quality review functions within the Audit QC Department to ensure that all audits meet regulatory and client-specific requirements, handle the processing of client returns for correction, tracking of metrics related to returns, analysis of metrics with associated action planning to resolve like issues in the future, and coordination of this data with the rest of the QA team. I

In addition, the specialist role will provide ongoing feedback related to other reporting and data provided to Davies by our clients as it relates to quality items. The Premium Audit Specialist will also assist the QA Review Director in various reporting, team coordination/communication, and other daily duties as assigned.

To be successful in this role, you need to have technical, interpersonal and math skills. You must have a High School Diploma and three to five years of related experience. Additionally, you will need to be dependable, adaptable, and be able to work in a team.

Key Responsibilities

• Primary review of all premium audits (WC, GL, Garage, etc)
• Audits methods include: Physical, Remote Physical, Virtual, Phone, Mail
• Independently determines if each audit adequately addresses the Afirm QC Requirements, state-specific requirements, and client-specific requirements
• Validate time charges with audit detail and/or explanations
• Manage inventory of audits to review
• Work to develop auditor quality by providing technical help and clear information through direct communication with the auditors during the review process, or as otherwise requested by the Davies QC Department management
• Meet production requirements and expectations as provided
• Facilitate the processing of quality related returns from clients.
• Record metrics/data associated with correction returns from clients, as well as additional reporting provided by clients related to quality related items.
• Data analytics on the metrics related to quality, creating actionable items to resolve similar issues in the future.
• Assist in communication within the QA team, along with the training and operations teams related to QA items.
• Assist the Premium Audit QA Director with daily reporting, team oversight, and other tasks as assigned.
• Other duties as assigned

Skills, knowledge & expertise

• 3+ Years Premium Audit Experience (4-5 years preferred)
• Must have extensive knowledge of manual rules: Basic Manual, Commercial Lines Manual, State-Specific Manuals for independent bureau states
• Thorough experience regarding the usage of PAAS (Codes, Bulletins, FAQ’s, Chart of State Exceptions, etc)
• Proficient in both Workers’ Comp and General Liability audits. Knowledge of garage and auto liability audits is a plus.
• Must have strong computer skills. Knowledge of Microsoft Office, Power Point, Excel, etc. Proficiency in MS Excel is critical in this role due to the volume of analytics and metric tracking that must be done.
• Must have excellent communication skills. Clearly and concisely identify errors and steps for resolution. Effective written communication with the auditors and other reviewers is key.
• Ability to work independently with minimal direction
• Highly motivated and detail-oriented with strong analytical skills
• Strong attention to detail and organization skills are necessary

Equal Employment Opportunity & Legal Notices

Benefits

At Davies North America, we are dedicated to supporting the well-being and future of our qualifying employees. Our comprehensive benefits package includes:

• Medical, dental, and vision plans to support your health and that of your family
• A 401(k) plan with employer matching
• Time-off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non-exempt employees
• Paid holidays
• Life insurance and short-term and long-term disability coverage

Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee’s primary work location.

Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.

Diversity and Inclusion

Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.

Compensation Transparency:

The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.

Essential Functions

The following responsibilities and expectations are considered essential to the successful performance of this role. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.

• Maintain regular and dependable attendance.
• Be available and able to perform job responsibilities during established work hours.

Background Check & Fair Chance Compliance

Any background check or review of criminal history, if applicable to the role, will be conducted only after a conditional offer of employment and in compliance with applicable federal, state, and local laws, including fair-chance hiring requirements.

Massachusetts Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

AI Policy

At Davies, we value authentic conversations and a fair candidate experience. While candidates may use AI and technology tools to prepare for interviews, we expect interview responses and assessments to reflect each individual's own experience, knowledge, and professional judgment.

We do not use sites like Facebook, Craigslist, or Telegram to recruit or interview potential employees or contractors. If you have been asked to provide any information through any method other than our career portal, please email us at [email protected]