Motor Claims Handler

We're looking for an experienced and customer-focused Motor Claims Handler to join our growing team. In this role, you'll manage motor insurance claims from first notification through to settlement, delivering excellent customer service while ensuring claims are handled accurately, efficiently, and in line with regulatory requirements. If you have strong communication skills, attention to detail, and experience within motor claims, we'd love to hear from you.

The Motor Claims Handler is responsible for managing motor insurance claims from notification to settlement, ensuring accuracy, efficiency, and excellent customer service while complying with regulatory and company standards.

Key Responsibilities

• Handle motor insurance claims from First Notification of Loss (FNOL) through to closure.
• Assess liability, coverage, and policy terms.
• Gather and review documentation (accident reports, repair estimates, medical reports).
• Communicate with policyholders, third parties, and repair networks professionally.
• Provide timely updates and manage expectations throughout the claims process.
• Investigate circumstances of the claim, liaise with witnesses and experts.
• Negotiate settlements within authority limits.
• Ensure adherence to regulatory requirements and internal policies.
• Maintain accurate records and documentation.
• Refer complex or high-value claims to senior handlers or team leaders.

Skills, Knowledge and Expertise

• Strong attention to detail and analytical skills.
• Excellent communication and negotiation abilities.
• Ability to manage multiple cases and meet deadlines.
• Knowledge of motor insurance policies and claims processes.

Qualifications and Experience

• Previous experience in insurance or claims handling preferred.
• Professional insurance qualifications (e.g., CIP) desirable.
• Familiarity with claims management systems and MS Office.

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension matching contribution model with the following contribution rates:

  Employee 1.5%, Employer 2%

  Employee 3%, Employer 3%

  Employee 5%, Employer 5%

• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Refer a Friend
• Cycle to Work Scheme
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include holiday purchase