Senior Associate AR

This position will report into the Team Lead, Accounts Receivable, responsible for cash collections and cash applications, unapplied cash and other AR activities including month-end activities, customer account reconciliations and delivering against agreed SLA’s and KPI’s; identifying any issues when they occur, working with internal and external stakeholders to provide excellent service to Davies Group internal and external customers.

Key Responsibilities

• Timely collection of debtors outstanding and accurate cash application of customer receipts, customer account reconciliations & month end activities within any of the ERPs in use across the Business Units in scope of the SSC
• Matching customer payments against billing and accurate, timely resolution of problems related to discrepancies.
• Identifying and resolving all unidentified cash and unapplied cash balances
• Working with the billing teams to ensure billing matches customer receipts and resolving any discrepancies.
• Processing of customer credit notes as appropriate adhering to Davies policies
• Ensure that debtors accounts are reconciled, and receipts processing adhere to the respective control framework & approval protocols in place.
• Track customer queries & complaints and drive resolution via the appropriate escalation routes within the relevant business functions (i.e., billing, operations, finance, etc.)
• Ensure that all customer receipts processing is tax compliant according to guidelines, at group and/or at business unit level.
• Deliver excellent support to customers, employees, and other internal contacts to ensure queries related to customer invoices are processed on a timely basis.
• Ensure timely processing of all Accounts Receivables activities to support the monthly/quarterly/annual close periods.
• Reconcile customer statements to Davies records in the ERP system, highlighting any identified discrepancies and following up
• Perform reviews and audits on customer receipts and cash applications comply with requirements including having appropriate approvals and that they follow Davies Policies
• Prepare Master Data customer creation/change requests for approval and processing, ensuring that the appropriate controls are observed including validation of data such as VAT/Tax numbers, bank details, address changes etc.

Skills, Knowledge and Expertise

Mandatory:

• Minimum 3 years’ experience in Accounts Receivable
• Previously worked in a shared services environment
• Batchelor of Commerce degree or related
• Knowledge of financial accounting, process, and systems. Good working knowledge and experience of ERP’s
• Strong analytical and problem-solving skills. Analytical Thinking - acquiring a proper understanding of a problem or situation by breaking it down systematically into its component parts and identifying the relationships & linkages between processes.
• Ability to set clear priorities and objectives.