Payroll Specialist II

JOB SUMMARY

Responsible for ensuring all aspects of the payroll cycle, including tax, benefits, garnishments, etc. are processed, reconciled, audited and transmitted accurately and timely

Ensure accurate and timely processing of payroll impacting changes, tax forms, payments and payroll processing for assigned clients

Responsible for quality control and auditing to ensure accuracy and low error or defect percentage

Work with cross-functional internal partners to resolve client payroll matters and employee inquiries

Provide Payroll support services to clients according to Ceridian contract, legislative requirements and business needs

Manage client and consumer related tasks within the case management system ensuring all documentation is complete, accurate, and timely

ESSENTIAL FUNCTIONS

Drive customer satisfaction by providing high quality of service

Think and act ahead, spot opportunities and act accordingly and proactively contribute to process improvements  

Adhering to and reporting on SLA metrics

Create, update standard operating procedures

Meets quality control standards

Manage client and consumer related tasks within the case management system ensuring all documentation is complete, accurate, and timely.

Performs administrative functions as required

Responsible for quality control and auditing to ensure accuracy and low error or defect percentage

Work with cross-functional internal partners to resolve client payroll matters and employer and employee inquiries 

Ability to communicate and collaborate with clients and internal team members

Responsible for ensuring all aspects of the payroll cycle including all payroll impacting changes are processed, reconciled, audited and transmitted accurately and timely 

Provide Payroll services to clients according to Ceridian contract, legislative requirements and business needs

EDUCATION & EXPERIENCE REQUIREMENTS

Must have a minimum of 2.5 years of work experience - US Payroll Knowledge) & Max 4.5 Years of experience

Good time management to meet the deliverables

Understanding of SLAs and payroll deliverables

Ability to communicate and collaborate with clients and internal team members

Can work as part of a team and independently with little supervision

Have an “I own it” attitude about deliverables and projects from start to finish

A desire to continually learn and thrive in a fast-changing environment

Experience in an outsource environment an asset

Good analytical, organizational, and problem-solving skills

Proficiency in Microsoft Word, Excel

Be flexible in work schedule to support clients and team based on business needs

Fluent in English both verbal & written

Experience with Dayforce or similar cloud payroll technology an asset

Basic understanding of payroll, benefits and taxation and some understanding of legislative requirements