Associate, SRE Engineer , Site Reliability Engineering

Business Function

Group Technology enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Role Purpose

We are seeking an experienced Atlassian & CI/CD Platform Administrator to manage, enhance, and support enterprise DevSecOps platforms including Jira, Confluence, Bitbucket, ScriptRunner, and Open Source Jenkins. The role involves platform administration, automation development, integration engineering, performance tuning, security compliance, upgrade management, and custom solution development using Python, Shell Scripting, and Java.

Key Responsibilities:

Atlassian Platform Administration

• Administer and support Atlassian Data Center applications:

• Jira
• Confluence
• Bitbucket
• Manage projects, workflows, schemes, permissions, spaces, repositories, and user access.
• Configure and maintain high availability, performance, and scalability.
• Perform platform upgrades, migrations, patching, and CVE remediation.
• Manage integrations with enterprise tools and SDLC platforms.
• Troubleshoot application, infrastructure, and database-related issues.
• Implement security controls and governance policies.

ScriptRunner SME

• Serve as Subject Matter Expert (SME) for ScriptRunner across:

• Jira
• Confluence
• Bitbucket

• Develop and maintain:

• Groovy scripts
• Workflow validators
• Post-functions
• Event listeners
• REST endpoints
• Scheduled jobs
• Custom automation solutions
• Optimize business processes through automation.
• Support enterprise-wide ScriptRunner implementations and best practices.
• Review and govern custom scripts for performance and security.

Jenkins Administration

• Administer and support Open Source Jenkins platforms.
• Configure:

• Controllers/Masters
• Agents/Nodes
• Pipelines
• Shared Libraries
• Credentials Management
• Perform Jenkins upgrades and plugin lifecycle management.
• Troubleshoot build, deployment, and pipeline failures.
• Implement CI/CD best practices.
• Improve platform reliability, scalability, and security.

Automation & Scripting

• Develop automation solutions using:

• Shell Scripting (Linux/Unix)
• Python
• Groovy (ScriptRunner)

• Automate:

• User onboarding/offboarding
• Access reviews
• Health checks
• Backup validation
• Compliance reporting
• Platform maintenance activities
• Create reusable automation frameworks.

Java Development

• Develop and maintain Java-based plugins, extensions, and integrations.
• Build REST APIs and custom services supporting Atlassian and CI/CD platforms.
• Analyze application logs and troubleshoot Java-related issues.
• Perform code reviews and quality improvements.

Platform Security & Compliance

• Ensure compliance with enterprise security standards.
• Remediate security vulnerabilities and CVEs.
• Implement:

• Audit logging
• Secret scanning
• Access controls
• Security guardrails
• Support audit, risk, and regulatory reviews.
• Maintain platform hardening standards.

Integration & DevOps

• Integrate Atlassian tools with:

• Jenkins
• SonarQube
• JFrog
• Git repositories
• Enterprise authentication systems
• ITSM platforms
• Design and implement CI/CD automation workflows.
• Enable end-to-end SDLC traceability.

Platform Monitoring & Support

• Monitor platform health and performance.
• Perform root cause analysis for incidents.
• Support production issues and critical outages.
• Create operational runbooks and SOPs.
• Provide L2/L3 support for enterprise platforms.

Required Skills

Atlassian

• Jira Administration
• Confluence Administration
• Bitbucket Administration
• Jira Workflow Design
• Atlassian Data Center Architecture
• Atlassian Migration & Upgrade Experience

ScriptRunner

• ScriptRunner for Jira
• ScriptRunner for Confluence
• ScriptRunner for Bitbucket
• Groovy Development

Jenkins

• Open Source Jenkins Administration
• Pipeline-as-Code
• Shared Libraries
• Plugin Management
• RBAC & Security Controls

Programming

• Python
• Shell Scripting (Bash/KSH)
• Java
• REST APIs

Database Knowledge

• PostgreSQL
• MS SQL
• Basic SQL Queries

DevOps Tools

• Git
• Bitbucket
• SonarQube
• JFrog Artifactory
• Docker/Kubernetes/OpenShift (preferred)

Experience

• 6-10+ years of overall IT experience.
• 4+ years administering Atlassian products.
• 3+ years Jenkins administration experience.
• Strong hands-on ScriptRunner development experience.
• Strong automation and scripting background.
• Experience supporting enterprise-scale environments.

Preferred Qualifications

• Atlassian Certified Administrator
• Jenkins Certified Engineer
• Experience with OpenShift/Kubernetes
• Experience in Banking/Financial Services environments
• Knowledge of DevSecOps and SDLC governance

Key Competencies

• Problem Solving
• Platform Engineering
• Automation First Mindset
• Stakeholder Management
• Risk & Compliance Awareness
• Continuous Improvement

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