Associate, Site Reliability Engineer (Platform Support), SRE and Governance, Group Technology

Responsibilities:

• Administrate the full Kubernetes platform life cycle to ensure the platform remains secure, reliable and highly available.
• Work with other engineers to support the infrastructure of OpenShift as well as assist to resolve infrastructure queries/issues of OpenShift tenant applications.
• Automation of platform operations and management.
• Configure and Manage Monitoring, alerts for the OpenShift environments.
• Manage capacity for Kubernetes environments.
• Hands-on experience with Docker containerization, Kubernetes orchestration and tools such as Jira and Jenkins.
• Hands-on experience in handling Linux OS such as Patching, Filesystem management, User management, SELINUX etc.
• Administration and support Windows Servers and Linux server environments.
• Perform server hardening, configuration, patching, upgrades, and maintenance.
• Troubleshoot IIS, SSL certificate, OpenSSH, tectia and IBM CD file transfer
• Monitor server health, CPU, memory, disk, services, and system availability.
• Troubleshoot OS, application, network-connectivity, and performance issues.
• Handle Linux services, packages, file permissions, SSH, cron jobs, and system logs.
• Respond to incidents, alerts, service requests, and production changes.
• Perform vulnerability remediation and OS hardening.
• Maintain operational documentation, SOPs, and troubleshooting guides.

Requirements:

• 3 years of work experience with a bachelor’s degree in computer science or related Preferred Qualifications. At least 1 year’s hands-on experience with containers in Production Environments - Docker, OpenShift, Kubernetes, Linux and Window Servers preferred
• Provide operational support for OpenShift Container Platform (OCP), Red Hat Linux, Windows Server, and infrastructure platforms across production and non-production environments.
• Deliver 24x7 operational support for infrastructure and platform services, ensuring timely incident resolution and service restoration.
• Perform system administration, monitoring, troubleshooting, performance tuning, and capacity management for Linux, Windows, and containerized environments.
• Participate in incident management, problem management, root cause analysis (RCA), and post-incident reviews to improve operational stability.
• Maintain operational documentation, standard operating procedures (SOPs), knowledge articles, and support runbooks.
• Support security and compliance requirements by executing vulnerability remediation, patch management, access control, and platform hardening activities.
• Experience with configuration management tools (Chef, Ansible, terraform etc.).
• Hardening, securing the Kubernetes cluster with monitoring and auditing dashboards
• Knowledge in infrastructure technologies such as HP and DELL hardware (Blades and Rack servers)
• Excellent verbal, written, skills; in particular, demonstrated ability to effectively communicate technical and business issues and solutions to multiple organizational levels internally and externally.
• Candidate must have demonstrated and be prepared to exhibit initiative and ownership of consistent delivery success
• Be scheduled On-Call to support the infrastructure and systems

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