Senior Associate/AVP, SRE Operate, Site Reliability Engineering, Technology

Responsibilities

• Serve as the first line of support for production incidents and service disruptions.
• Execute recovery procedures through approved SOPs, runbooks, and automated recovery tools.
• Ensure operational alerts and incidents are acknowledged and acted upon within defined SLAs.
• Participate actively in major incident management activities to minimise business impact.
• Develop sufficient domain knowledge to support multiple applications and services within assigned domains.
• Drive adherence to operational procedures, governance standards, and risk controls.
• Contribute to operational reporting, service reviews, and continuous improvement initiatives.
• Promote a culture of ownership, accountability, and operational discipline.
• Participate in knowledge sharing, cross-training, and capability development programmes.

Requirements

• Minimum 5 years of experience in application support, production support, command centre operations, service operations or related technology operations functions.
• Experience supporting mission-critical applications in a large-scale enterprise environment.
• Willingness to work on shifts, weekends, public holidays, or on-call rotations where operational support is required.
• Knowledge of Linux, Unix, databases, middleware, or cloud technologies.
• Good understanding of payments business processes and domain concepts are preferred.
• Strong understanding of IT Service Management disciplines including Incident, Problem, Change, and Service Request Management.
• Experience with application monitoring, observability, and operational tooling.
• Good understanding of application architectures, middleware, databases, cloud technologies, and distributed systems.

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