AVP, Payment Operations Manager, Operations

Business Function

DBSI T&O is the backbone that supports the bank as the central of operations and technology. With the spirit of OneTeam and PRIDE! Value, we serve Institutional Banking Operations and Consumer Banking Operations, manage Customer Centre and IT, provide Group Procurement and Corporate Real Estate, coordinate bank-wide Business Continuity Management program and framework, and deliver service quality for Digibank and IBG/GTS. Our Technology & Operations organization is a vital strategic partner to the business in providing competitive advantage that propels DBSI towards being the Best Bank for a Better World (#B3W).

Job Purpose

To manage payments operations department, with core objectives as follows:

• To enable department to support the bank’s business growth by delivering high quality of service and at the same time controlling & mitigating operational risks as well as regulatory risks.
• To identify value added activities, to achieve & improve process efficiency.
• To manage people resources and to plan staffs development.

Job Duties & responsibilities

• Ensure that all payment transactions are checked and authorised correctly in accordance to DOA and Service Levels Agreement.
• Lead payment processing team in supporting projects related with payment and cash management (GTS), process or procedure development and review on proposal of new Cash Management products.
• Liaise and build strong relationship with BU/SU and Branches, to ensure smooth transaction process and to meet customer expectations.
• Analyse, propose and lead business re-engineering process in payment Operations, to support business initiatives.
• Develop people and ensure staffs performance meets the qualification standard.
• Build an open communication environment through regular team meetings and create solid team work within the department.
• Manage and control department cost and expense against budget.
• Ensure timely submission of regulatory reporting and internal reports including metric & productivity.
• Implement Risk Control Framework and ensure integrity of the entire risk management process; i.e. previous audit finding, CSA, MASt and CORS by reviewing/visiting them twice a year and implement the corrective actions.
• Monitor & follow up nostro & sundry reconciliation reports and ensure no outstanding items more than 7 days.
• Review and update Payment Operations Procedure, including Service Level Agreement & BCP documentation.
• Provide feedback to superior on operations policies and processes that are affected by changes on system, bank business, central bank regulation, etc.

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