Direct Contract, CF Operations Payment & Processing, Operations

Business Function

DBSI T&O is the backbone that supports the bank as the central of operations and technology. With the spirit of OneTeam and PRIDE! Value, we serve Institutional Banking Operations and Consumer Banking Operations, manage Customer Centre and IT, provide Group Procurement and Corporate Real Estate, coordinate bank-wide Business Continuity Management program and framework, and deliver service quality for Digibank and IBG/GTS. Our Technology & Operations organization is a vital strategic partner to the business in providing competitive advantage that propels DBSI towards being the Best Bank for a Better World (#B3W).

Responsibilities:

- Daily Payment Processing for PL, Credit Card, Cashline, ESL

- Monitoring sundry/suspense account used for Personal Loan, ensure outstanding item is settled before the ageing limit

- Ensuring the request via email/I-Serve for financial adjustment, maintenance including close and re-book and Early Pay Off request are executed as per SLA

- Handling Collection program or other Marketing Programme related to Personal Loans

- Handling Ad-hoc request/programme that is related to Personal Loan

- Handling fee waiver for ESL and other adhoc request related to ESL product as per SLA

- Handling customer query related to incoming payment etc, and ensure the complaint is responded and closed within the agreed TAT

Requirements:

- University graduate with a Bachelor's degree in any major

- Demonstrates strong initiative and the ability to learn quickly in a dynamic environment.

- Effective team player with strong interpersonal and communication skills.

- Detail-oriented with a high level of accuracy and thoroughness in completing tasks.

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