Officer, Branch Operations and Services Head, Consumer Banking Group

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

• Lead and oversee daily branch operations and service delivery across the distribution network to ensure seamless execution and high customer satisfaction.
• Drive operational excellence, process optimization, and digital adoption within branches to enhance efficiency and customer experience.
• Establish and enforce robust risk management, internal controls, and compliance standards in alignment with regulatory requirements and bank policies.
• Manage, mentor, and develop branch service teams, fostering a high-performance culture and continuous professional growth.
• Collaborate with cross-functional stakeholders to implement strategic initiatives, product launches, and service enhancement projects.
• Monitor key performance indicators (KPIs) related to service quality, operational efficiency, and audit ratings, implementing corrective actions as necessary.

Requirements

• Proven leadership experience in branch operations, customer service, or retail banking distribution within the financial services sector.
• Strong understanding of banking operations, regulatory compliance, risk management frameworks, and audit procedures.
• Demonstrated ability to lead, motivate, and develop teams to achieve operational and service excellence.
• Excellent interpersonal and stakeholder management skills to collaborate effectively across various business units.
• Strong analytical, problem-solving, and decision-making capabilities with a track record of driving process improvements.
• Adaptability to a fast-paced environment and a strong commitment to digital innovation and customer-centricity.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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