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Salary
$62k – $80k per year
Location
In office (Warsaw)
Employment
Full-Time

First seen by Alion on Sep 30, 2026.

Overview
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DCG

DCG is a Polish technology recruitment and outsourcing company that supplies engineers, analysts and support specialists to employers in Poland and western Europe. It recruits for software development, data, infrastructure, testing and service desk roles on both permanent and business-to-business contracts, and also runs managed delivery teams from its own locations for clients that prefer not to hire directly. The company is based in Warsaw, publishes client vacancies under its own name rather than the hiring employer's, and works across banking, telecommunications, manufacturing and public sector accounts.

Responsibilities:

  • Automate various business processes using CAI platforms (Kore.ai, Copilot Studio, Dialogflow, Parloa, Cognigy) utilizing both deterministic rule-based and probabilistic LLM-based approaches

  • Conduct business analysis for use cases selected for CAI automation

  • Design processes and conversations using diagrams or prompt strategies

  • Develop solutions, including API call configuration, NLP training, and TTS enhancements

  • Perform testing, including functional and NLP testing

  • Collaborate closely with business owners and clients to gather comprehensive business and technical requirements

Requirements:

  • Excellent knowledge of at least one major CAI platform (Kore.ai, Copilot Studio, Dialogflow, Parloa, Cognigy, Zowie)

  • Experience in business requirements analysis and process design

  • Experience working with conversational AI, voice AI, or chatbot technologies, including platforms such as Cognigy, ElevenLabs, or Zowie

  • Proper communication and escalation skills

  • Good command of English and Polish languages

  • German language proficiency at a minimum B2 level

  • Enthusiastic, proactive attitude and strong ownership mindset

Nice to have:

  • Experience with advanced prompt engineering and LLM orchestration

  • Familiarity with TTS and voice AI solutions

  • Knowledge of integrations via REST APIs and webhook-based architectures

  • Experience working in agile environments

Offer:

  • Private medical care

  • Co-financing for the sports card

  • Training & learning opportunities

  • Constant support of dedicated consultant

  • Employee referral program

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