IT Support with English

As a recruitment company, DCG understands that every business is powered by experienced professionals. Our management style and partnership approach enable us to meet your needs and provide continuous support. Due to our ongoing growth and the large number of recruitment projects we undertake for our partners, we are currently looking for:

First Line Analyst with English

The position isfully remote or hybrid with 5 days per month in Poznań if you prefer. The first day is on-site, as I'd like to hand over the equipment and introduce you to the team. ;)

The onboarding for new employees takes place on September 7, and this is the only possible start date. Therefore, we are looking only for candidates who are available to start at that time. :)

Recruitment process:

• Short screening call with the recruiter

• AI-based language assessment

• Soft-skills and technical interview with the client, followed by a final decision

Daily work consists mainly of:

• Taking customer calls - approximately 70% of the workload

• Back-office tasks (emails, chat, backlog management) - approximately 30% of the workload

Agents work in a service desk environment where, during phone interactions with customers, they perform a range of technical support activities. They are also responsible for documenting and reporting completed work to ensure compliance with company and customer procedures, as well as quality standards.

Requirements for working from home:

• A quiet and dedicated workspace

• A stable internet connection

• Reliable electricity supply

Responsibilities:

• Use and improve your language skills by daily work in English

• Communicate with an international customer via telephone and e-mail

• Have daily chats in English

• Learn a lot and develop your professional profile

• Gain some IT knowledge

• Participate in trainings and talent programs

• Have a stable workplace with flexible scheduling

• Work in safe and friendly atmosphere, where people matter

Requirements:

• You speak English fluently (B2/C1)

• You know how to ask the right questions to reach the core

• You have outstanding communication skills and costumer focused mind-set

• You have MS Office skills

• You have first experience in IT customer service

• Since our team provides support 24/7, we are looking for candidates who are flexible and comfortable working across different shifts

Nice to have:

• You have experience on the first line of technical support

Offer:

• Private medical care

• Co-financing for the sports card

• Constant support of dedicated consultant

• Employee referral program