Delivery Lead

StructureIt is a growing software consultancy in the capital markets, with offices in the UK, South Africa, Mauritius, India and New Zealand. We are trusted partners that help our customers in the Commercial Real Estate and Credit Markets leverage technology to unlock value throughout their business. Our mission is to deliver high-quality and robust software that quickly solves customer pain points while keeping them in control throughout the engagement.

Main focus of the role

We are looking for a Delivery Lead to own the successful delivery and day-to-day client relationship across one or more projects - ensuring quality outcomes, strong commercial performance and clients who trust StructureIt. Reporting to the Portfolio Head and leading our project managers, you’ll blend delivery expertise, commercial acumen, client relationship management and team leadership, working with distributed software development teams in London, Johannesburg, Cape Town and New Zealand and our international client base.

What you’ll do

The work spans four areas: delivery, the client relationship, commercial performance, and leading your team.

• Own delivery end to end. Scope, quality, timeline and budget for every engagement you’re assigned, meeting StructureIt’s internal standards and any client-specific compliance requirements.
• Be the face of StructureIt to the client. As their primary day-to-day contact, you resolve escalations promptly and report progress regularly.
• Resolve issues before they escalate. You’re the first escalation point for delivery issues and you document and raise risks early, so there are no surprises for the Portfolio Head.
• Manage partners and suppliers. Coordinate third-party implementation partners and suppliers, such as Databricks, within your projects.
• Run the numbers. Track revenue, cost and margin against the approved project baseline, flag variances promptly, and report delivery progress, client health and commercial performance to the Portfolio Head.
• Shape new work. Review SOWs, help with estimates and input on team composition for opportunities in your domain, validating feasibility with the Engagement Lead.
• Grow your accounts. Identify upsell and expansion opportunities and work with the Portfolio Head on account strategy and engagement reviews.
• Lead the project team. Direct and support the technical, PM and BA resources on your projects - you set the delivery context and constraints, the Technical Lead owns the how.
• Line-manage your people. Regular 1:1s, development and growth conversations, performance feedback and reviews, well-being check-ins and leave approval in BambooHR (jointly with the Technical People Lead), plus feedback on every project team member.
• Improve how we deliver. Apply delivery processes consistently and feed lessons learned back into the business line.

To fly in your role, you’ll need

• Have a strong track record of delivering complex software projects end to end, and can run several concurrent accounts without material delivery risk
• Have real commercial acumen - you’re comfortable owning a project P&L, tracking margin against baseline, reviewing SOWs and building estimates
• Build trust with senior client stakeholders, who describe you as a trusted advisor, not just a project manager
• Have line-managed people before, give direct, actionable feedback, and genuinely care about your team’s growth and well-being
• Take the time to understand your client’s industry and business objectives, and the services StructureIt provides
• Come from a technical background, are familiar with software development methodologies and prefer the more agile ones
• Are approachable, calm under pressure and authentic
• Are familiar with compliance standards such as SOC and ISO

Benefits

• Working
  • Fully remote working / or from the office with daily lunch
  • Flexible working hours
  • High-spec Dell laptop
  • Money towards a keyboard of your choice, that is yours to keep
  • WFH Financial Assistance of up to R10,000 for office-related purchases, repayable over 6 months
• Insurance - fully paid on top of, not out of your salary
  • Discovery Classic Saver medical aid with Vitality, plus Stratum Gap Cover, for you, your partner and up to three children
  • Life cover through Simply at two times your annual salary
  • Occupational disability cover at one times your annual salary
  • Family funeral cover of R40,000
• Pay
  • Market rate or above as a base salary, with the other benefits listed here over and above it
  • A 13th cheque at your annual review when you are performing, and a multiple of it when you are performing above expectation
  • Salary increases tracked to published inflation for your country of work
  • A referral bonus when someone you introduce joins and passes probation
• Learning
  • A training budget for the courses and books that move you forward, funded on approval by your lead
  • Company-provided access to frontier AI tooling, and time to learn it
• Culture
  • Employee-first culture that encourages work/life balance
  • Everyone has a voice, regardless of title
  • Psychological safety
  • Annual company outings
• Leave
  • 20 days annual leave
  • Three months paid maternity leave after six months’ service, and six months after eighteen months’ service
  • Two days a year to attend conferences, and paid leave for the days you spend presenting at one
  • Ten days paid parental leave for partners, fathers and adoptive parents
  • Five days study leave, three days family responsibility leave, one moving day and one volunteer day each year
• Long-Term Loyalty Benefits
  • 2 years - a monthly company-paid benefit of your choice: phone contract, Uber vouchers, retirement annuity contribution or petrol spend
  • 3 years - apply for a bursary to study further in your field
  • 5 years - 3 additional days annual leave, every year from then on
  • 7 years - A company-paid weekend getaway for you and your partner or family, plus an additional Friday or Monday as paid leave.
  • 10 years - 6 weeks’ paid leave plus an additional month’s salary.
  • 15 years, and every 5 years after - 4 weeks paid leave

Employment equity

StructureIt is an equal opportunity employer. Appointments are made in line with our Employment Equity plan, and preference may be given to suitably qualified candidates from designated groups as defined by the Employment Equity Act. People with disabilities are encouraged to apply, and we will discuss any reasonable accommodation you need.

Interested?

Send your CV to [email protected]

We will send you our interview pack, which sets out each stage of the process and what to expect.