TECHNICIEN(NE) ATELIER REGIONAL / SUPPORT & RELATION CLIENT

Decathlon • French: C1 • Sports • Adventure Tourism • 9 days ago
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Salary
≈ $28k – $43k per year (Estimated)
Location
In office (France)
Employment
Contractor

Confirmed on the employer's own hiring board on Oct 18, 2026. First seen by Alion on Oct 9, 2026.

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Decathlon

Decathlon is a French multinational sporting goods retailer and designer headquartered in Villeneuve-d'Ascq near Lille, selling its own sports brands and equipment through stores and e-commerce. Founded in 1976, it runs about 1,900 stores in more than 80 countries and regions and employs over 100,000 people, which makes it widely regarded as the largest sporting goods retailer in the world. In France it recruits store sales advisers and sports technicians, cycle workshop technicians, retail managers and apprentices, investment and sustainability interns, and large numbers of commerce interns.
decathlon.com • HQ: Villeneuve-d'Ascq, France • Sportswear & Activewear • Sporting Goods • 5000+ employees • Est. 1976

Rattaché·e à l’Atelier Régional Nord de Lompret au sein de l’équipe « Support Technique », tu es la voix (et bientôt le visage !) de notre expertise. Grâce à une formation technique de plusieurs semaines dès ton arrivée, tu deviens le ou la référent·e capable de guider nos clients et clientes sur la réparations de leurs équipements sportifs.

Au quotidien, l'interaction client prime avant tout :

  • Sublimer la relation client : tu échanges au quotidien par téléphone, mail et très bientôt en visio. Tu accompagnes chaque client·e avec empathie, pédagogie et personnalisation pour transformer un problème technique en une expérience mémorable.

  • Apporter des solutions techniques et durables : tu diagnostiques à distance, conseilles les meilleures options (réparation, maintenance, envois de pièces..etc) et t'appuies sur ton aisance relationnelle pour guider pas à pas.

  • Moteur de la satisfaction client : tu assures un suivi proactif des réparations et des commandes, tu résous les irritants et tu remontes les retours terrain aux équipes de conception pour améliorer les produits de demain.

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