Documentation and Technical Writer

Overview

DecisionPoint Corporation is seeking a Documentation and Technical Writer to support technical documentation, knowledge management, and compliance activities within a large federal and DoD IT environment. This position will be responsible for developing, maintaining, and standardizing technical documentation related to IT operations, Disaster Recovery (DR), Continuity of Operations (COOP), contingency planning, and cybersecurity processes.

The ideal candidate will have experience translating complex technical information into clear, accurate, and accessible documentation while ensuring alignment with federal and DoD standards, Section 508 accessibility requirements, and ITIL v4 best practices. This role will collaborate closely with engineering, cybersecurity, compliance, and operations teams to maintain documentation accuracy, support audit readiness, and improve documentation processes.

This position is fully remote.

Duties & Responsibilities

• Develop, write, edit, and maintain technical documentation, including standard operating procedures (SOPs), system guides, operational runbooks, process documentation, and knowledge-base articles.
• Maintain Disaster Recovery (DR), Continuity of Operations (COOP), contingency planning, and system recovery documentation.
• Create and update technical manuals, workflow diagrams, process maps, and documentation supporting IT operations and system administration.
• Collaborate with engineering, cybersecurity, IT operations, and compliance teams to gather technical information and ensure documentation accuracy.
• Support Risk Management Framework (RMF) documentation requirements, including contingency planning controls and supporting compliance artifacts.
• Assist with preparing After-Action Reports (AARs), Corrective Action Plans (CAPs), DR test reports, and other operational documentation.
• Ensure technical documentation complies with Section 508 accessibility standards and organizational formatting requirements.
• Maintain document repositories, version control, revision histories, naming conventions, and archival procedures.
• Develop and maintain standardized templates, style guides, and documentation processes to ensure consistency across deliverables.
• Support audit readiness by organizing technical documentation, compliance evidence, and supporting materials for internal and external reviews.
• Review existing documentation to identify gaps, outdated information, and opportunities for improvement.
• Ensure documentation reflects current system architectures, configurations, operational procedures, and technical changes.
• Apply ITIL v4 principles and best practices to support standardized IT service management documentation and workflows.
• Support continuous improvement initiatives to enhance documentation quality, accessibility, usability, and efficiency.

Qualifications

Clearance Requirement

• Must possess an active Secret clearance or higher.

Education (Required)

• Bachelor's degree in Information Assurance, Information Technology, Technical Writing, Computer Science, Information Systems, or a related technical field.

Experience (Required)

• Minimum 5 years of professional experience in technical writing, IT documentation, documentation management, or a related technical role.
• Experience developing and maintaining technical documentation for enterprise IT systems, infrastructure, or operational environments.
• Experience creating SOPs, technical manuals, system documentation, process guides, and knowledge-base articles.
• Experience supporting Disaster Recovery (DR), Continuity of Operations (COOP), contingency planning, or IT operational documentation.
• Experience collaborating with technical subject matter experts, engineers, cybersecurity professionals, and IT operations teams to gather and validate technical information.
• Experience maintaining organized, version-controlled documentation repositories and tracking document revisions.
• Experience preparing documentation to support compliance reviews, audits, assessments, or operational readiness activities.
• Experience translating complex technical concepts into clear, structured, and user-friendly documentation for technical and non-technical audiences.

Technical Knowledge (Required)

• Strong understanding of technical writing principles, documentation standards, formatting, and document lifecycle management.
• Knowledge of ITIL v4 frameworks, terminology, and IT service management processes.
• Familiarity with Disaster Recovery, COOP, contingency planning, and IT operational documentation requirements.
• Understanding of federal accessibility standards, including Section 508-compliant document formatting.
• Proficiency with Microsoft Office applications, particularly Word, Excel, PowerPoint, and SharePoint.
• Experience using document management systems, collaboration platforms, or knowledge management repositories.
• Familiarity with version control, change tracking, document approval workflows, and quality assurance processes.
• Ability to review technical documentation for accuracy, consistency, completeness, and compliance with established standards.

Technical Knowledge (Preferred)

• Experience supporting federal, DoD, or other regulated IT environments.
• Familiarity with NIST Risk Management Framework (RMF), particularly the Contingency Planning (CP) control family.
• Experience developing or maintaining RMF artifacts, security documentation, audit evidence, or compliance reports.
• Experience with IT service management platforms such as ServiceNow or similar tools.
• Experience with Confluence, SharePoint, Jira, or comparable documentation and collaboration platforms.
• Familiarity with cybersecurity policies, IT governance, and federal compliance requirements.
• Experience supporting Disaster Recovery exercises, system recovery testing, or operational readiness assessments.
• Experience developing workflow diagrams, process maps, technical illustrations, or system documentation.
• Familiarity with documentation automation, content management systems, and knowledge-base development.

Certifications

Required

• ITIL v4 Foundation certification.

Preferred

• CompTIA Security+
• Certified Technical Writer or equivalent technical writing certification

Desired Skills & Professional Characteristics

• Excellent technical writing, editing, proofreading, and communication skills.
• Strong attention to detail, accuracy, and documentation quality.
• Ability to organize complex technical information into clear, logical, and accessible materials.
• Strong organizational and time-management skills with the ability to manage multiple documentation deliverables.
• Ability to work independently while collaborating effectively with cross-functional technical teams.
• Strong analytical and problem-solving skills to identify documentation gaps and recommend improvements.
• Ability to communicate effectively with engineers, cybersecurity personnel, program managers, and government stakeholders.
• Commitment to maintaining accurate, accessible, and audit-ready technical documentation.
• Adaptability and willingness to learn new technologies, processes, and documentation tools.

Our Equal Employment Opportunity Policy

• EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
• Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
• Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.