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L2 Support Engineer (Saudi National) - Riyadh,KSA

DeepSource • English: C1 • Bachelor's Degree • Nationals only • 2 months ago
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Location
In office (Riyadh)
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 19, 2026. First seen by Alion on Aug 26, 2026.

Overview
Company
Impact
Profile match

DeepSource

Headquartered in San Francisco, California, United States, DeepSource is an automated code review, static application security testing (SAST), and code health platform designed for software engineering teams. The platform integrates directly into version control systems and CI/CD pipelines (such as GitHub and GitLab) to automatically detect bugs, security vulnerabilities, performance anti-patterns, secret leaks, and compliance risks across pull requests. Featuring hybrid static analysis, deterministic rule sets, and AI-driven automated remediation, DeepSource enables developers and enterprise engineering organizations worldwide to maintain clean, secure codebases and accelerate release cycles without disrupting developer workflows.
deepsource.ai • HQ: San Francisco, United States • Human Resources • Professional Services • Information Technology • 1001-5000 employees
Tech stack of DeepSource

Role Overview

We are seeking an experienced L2 Support Engineer to provide advanced technical support, incident resolution, and operational stability across Linux, Windows, and network environments.

Key Responsibilities

  • Provide second-level support for Linux and Windows platforms
  • Perform advanced system and application monitoring & analysis
  • Troubleshoot OS, application, and connectivity issues
  • Manage incidents through ticketing tools and ensure SLA adherence
  • Support on-site technical interventions when required
  • Collaborate with higher support tiers and vendors
  • Communicate directly with clients for issue handling and updates
  • Contribute to operational improvements and preventive actions

Requirements

  • Strong Linux / Windows administration experience
  • Solid understanding of monitoring and performance analysis
  • Good networking troubleshooting capabilities
  • Experience with ticketing / ITSM tools
  • Strong English fluency
  • Strong communication & client-facing skills
  • Saudi National
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