Collections Specialist I

Default • Financial Services • Credit Unions & Cooperative Banks • High School Diploma • 8 days ago
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Salary
≈ $42k – $82k per year (Estimated)
Location
In office (Knoxville)
Seniority
Junior · 1+ year exp
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 13, 2026. First seen by Alion on Oct 5, 2026.

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Default

ORNL FCU provides deposit accounts, personal loans and mortgages, VISA credit cards, investment and insurance services, and financial education. Visit us today!
ornlfcu.com • Knoxville • Oak Ridge • Athens • Broadway • Financial Services • Credit Unions & Cooperative Banks • Est. 1948
Tech stack of Default

Role: The Collections Specialist I is responsible for collecting delinquent payments and providing member service regarding collection issues.

Essential Functions and Responsibilities:

  • Performs outbound calls on delinquent members, services inbound calls, accurately documents member interactions, payment arrangements, and action plans in the core collection platform.
  • Skip traces for members that the Credit Union hasn’t been successful in reaching; reviews loan documentation, leverages skip trace platorm(s) and references prior collection notes in an effort to reach the member.
  • Performs other job related duties as assigned.

Experience:

  • Minimum 1 year of experience processing transactions and delivering customer/member service in a banking or credit union environment Required
  • One or more years of experience in a banking or credit union collections environment Preferred

Education:

  • High School Diploma or GED Required

Other Skills Required:

  • Proficiency in Microsoft Office Suite, to include Word, Excel and PowerPoint.
  • Excellent organizational and analytical skills
  • Ability to communicate clearly and professionally with all levels of an organization.
  • Excellent written and verbal communication skills, including business writing ability
  • Excellent time management skills and accustomed to working with deadlines.
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