Coordinator Riders

This role will be managing and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance finding performance gaps and executing a plan to fill 
performancerelated gaps.
Whats On Your Plate

• Monitor and improve Rider Performance and Compliance

• Lead Rider Recruitment for the allocated zones

• Lead a Team of Rider Coordinators and/or Rider Captains

• Manage rider roster with proper allocation of shifts/breaks/offdays etc

• Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor

• Inventory management and usage compliance of Rider equipments

• Groom rider quality (behaviour appearance professionalism presentational etc)

• Setting up a performance improvement plan to improve performance of low performing riders

• Reduce rider complaints originating from customers

• Monitor riders performance on individual level and responsible for coaching/warning riders

• Audits fleet appearance & rider behaviour via on ground visits

What Did We Order

• Bachelors Degree

• 23 years of experience in food/grocery tech industry is highly preferred

• Proficient in Google Suite tools like GDoc GSheet GSlides GForms etc

• Strong communication skills in English and Arabic both written and verbal.

• Influencer and a negotiation with good public speaking and presentation skills

• Experience in interacting with large groups of people

Remote Work:

No

Employment Type:

Fulltime