Data Analyst II Rider Experience

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

YOUR WORK-LIFE OPPORTUNITY:

Join our team and become an integral part of Glovo's Global Logistics! We provide a dynamic and challenging environment filled with numerous opportunities for growth and development.

In this role, you will be responsible for redesigning, testing, and implementing the payment structures that motivate and reward our riders worldwide. By blending deep data analysis and data modeling with creative problem-solving, your work will ensure our logistics network is efficient, scalable, and fair for our riders. The KPIs you will influence are crucial to operations, as every decision made will directly affect the whole operational investment (biggest company cost).

BE A PART OF A TEAM WHERE YOU WILL:

• Explore and find the most optimal logistics payment structure in order to maximize global riders engagement.

• Strategically redesign our courier payment framework to improve key operational metrics, designing models that reward factors like vehicle used, distance, weight, and peak-hour availability.

• Dive deep into massive datasets to identify trends, drivers, and opportunities. Your insights will be the foundation for optimizing our entire operational investment.

• Own the experimentation process to validate your ideas. You will design, run, and analyze experiments (A/B testing, switchback tests) to precisely measure the impact of payment structure changes before a global rollout.

• Continuously monitor the performance of your strategies. You will track KPIs, assess the effectiveness of your changes, and make data-driven adjustments as needed.

• Understand and address local and regional needs by stepping into the shoes of the riders and truly understanding their perspective.

YOU HAVE

• Degree in Engineering, Maths or another STEM field.

• 2+ years of experience in a data analytics role where you translated insights into tangible business actions and measured their impact.

• Strong technical proficiency

  • Advanced SQL for complex querying and data extraction.

  • Proficiency in Python for data analysis and data orchestration.

  • Experience with data visualization tools such as Looker, Tableau, or PowerBI.

• Excellent problem-solving and analytical skills. You are comfortable breaking down ambiguous, complex problems into manageable steps and driving towards a clear solution.

• Nice to have experience with experimentation. Designing and/or analyzing A/B tests or other statistical testing methodologies to measure impact.

• Comfortable working in a high-growth and high-performance environment, dealing with ambiguity while maintaining a positive mindset.

• You can clearly and concisely explain complex analytical findings to both technical and non-technical stakeholders. Fluent English is a must.

• You are organized, take ownership of your work, and thrive in a fast-paced, high-growth environment.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings!
• Discounts on transportation, food, and even kindergarten expenses.
• Discounted gym memberships to keep you energized.
• Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• Enhanced parental leave, and office-based nursery.
• Online therapy and wellbeing benefits to ensure your mental well-being.

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principleshere .

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!