Senior Key Account Manager - Groceries

HungerStation is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Key Activities:

• Identifying opportunities to grow accounts based on the best practices and HS values.

• Analyzing data and details to understand competitors, marketplace, emerging trends, and unmet client needs.

• leading internal projects with specific KPIs that contribute to achieving the company targets.

• Developing and implementing strategic plans to manage and grow your portfolio.

• Understanding client needs and identifying new business opportunities within your portfolio.

• Achieve your assigned non-commercial revenue targets besides maintaining operational metrics to improve the performance of your portfolio, which leads to profitability and sustainable growth.

• Mitigate risks of partner churn by strategically planning.

• Developing a high-class business review reports to your accounts on monthly and quarterly basis.

• Supporting KAM teams to improve their performance and reach targets.

• Communicating and coordinating with internal & external teams to deliver solutions.

• Developing and maintaining excellent knowledge and understanding of our business, offerings, competitors, and industry.

• Leading internal projects and campaigns within the sales department from planning to delivery.

• Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.

• Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost effectiveness, and productivity enhancement.

• Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions.

• Manage onboarding queue for shops with internal stakeholders and ensure processes are aligned and followed.

• Follow daily operations relating to the job to ensure work continuity.

• Contribute to preparing timely and accurate reports that concern the line of work to meet the requirements, objectives, and standards.

• Ensure the satisfaction of both internal and external customers by addressing their needs in a courteous and timely manner.

• 3-5 years in sales & operations, account management, or relevant experience.

• Excellent oral and written communication skills (E.g. Office).

• Problem solving & decision-making skills.

• Negotiation Skills.